Head of HR Operations (HR Business Partner)

Head of HR Operations (HR Business Partner)

Head of HR Operations

Location: National Capital Region

Work Schedule: Monday to Friday

Senior Manager / Director / Head / AVP

A growing enterprise organization is seeking an experienced HR operations leader to oversee the delivery of core HR services and employee support functions across the business.

This role will lead operational excellence across HR service delivery, payroll administration, benefits management, employee documentation, and HR support services while ensuring compliance, accuracy, and a strong employee experience.

Key Responsibilities

HR Service Delivery & Employee Support
Lead the centralized HR support function handling employee inquiries, requests, and case management
Ensure consistent, accurate, and timely resolution of HR concerns aligned with service standards
Monitor operational metrics including response times, resolution rates, and employee satisfaction
Drive a service-oriented HR culture focused on professionalism and efficiency
Payroll & Benefits Administration
Oversee end-to-end payroll operations and benefits administration
Ensure compliance with statutory and regulatory requirements
Maintain payroll accuracy, reconciliation processes, and internal controls
Coordinate closely with Finance and other support teams to ensure operational integrity
HR Knowledge & Documentation Management
Manage HR knowledge repositories including employee portals and internal documentation
Ensure HR policies, procedures, and work instructions are properly maintained and accessible
Support documentation governance, version control, and audit readiness
Maintain accurate employee records and information management practices
Leadership & Operational Governance
Lead and develop HR operations teams including payroll and employee support personnel
Strengthen operational controls and data confidentiality practices
Support process consistency and service reliability across the organization
Build team capability through coaching, performance management, and succession planning