Marketing Assistant

Role Summary

The Marketing Assistant provides day-to-day execution and administrative support to the Marketing team, with a strong focus on email marketing support, online reputation management, and data exporting/reporting. This role is best suited for someone with hands-on marketing experience who is organized, responsive, and comfortable working with digital tools and data.

This is an execution-focused support role, not a strategy or leadership position.

Job Details

Schedule: Monday to Friday 7:00AM to 4:00PM EST | 7:00PM to 4:00AM Manila Time

Set-up: Work from Home

Will follow Philippine Holidays

Key Responsibilities

Email Marketing Support

Assist with building, scheduling, and sending email campaigns using company-approved platforms
Update email lists, manage basic segmentation, and ensure accuracy of contact data
Monitor campaign performance metrics (opens, clicks, bounces) and export reports as requested
Support proofreading and formatting of email content prior to distribution
Online Reviews & Reputation Management
Monitor and respond to online customer reviews using approved templates and guidelines
Escalate sensitive or negative reviews to the Marketing Manager as needed
Maintain logs or trackers of reviews and responses for reporting purposes
Data Management & Reporting
Export marketing, customer, and campaign data from internal systems and platforms
Maintain organized spreadsheets and trackers for marketing activities and results
Ensure data accuracy and timely delivery of reports to the Marketing team

General Marketing Support

• Assist with content uploads and updates (website, social media, internal platforms)
• Support coordination of marketing initiatives and deadlines
• Perform other administrative or marketing-related tasks as assigned

Required Qualifications

• 1–3 years of marketing or marketing support experience
• Hands-on experience with email marketing platforms (e.g., Mailchimp, HubSpot, Constant Contact, or similar)
• Experience responding to or managing online reviews (Google, Yelp, social platforms, etc.)
• Strong data handling skills, including exporting and organizing data in Excel or Google Sheets
• Excellent written English communication skills
• High attention to detail and strong organizational skills
• Ability to follow established processes, templates, and brand guidelines

Preferred Qualifications

• Experience working with U.S.-based companies
• Familiarity with basic marketing analytics and reporting
• Experience working in an offshore or remote support role

Performance Expectations

• Accurate and timely execution of email marketing tasks
• Professional and on-brand review responses
• Clean, reliable data exports and reporting
• Strong responsiveness and adherence to deadlines
• Consistent communication with U.S.-based team members