Senior Director, Executive Communications

About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you. Job Description The Senior Director, Executive Communications is responsible for shaping, protecting and amplifying the voice of the CEO and senior leadership across Europe. This role sits at the intersection of strategy, storytelling, employee engagement and digital communications, translating enterprise priorities into clear, compelling narratives that drive alignment, trust and performance. The role is both strategic and highly operational, owning end‑to‑end delivery of executive communications, from narrative development and drafting through to digital execution, sequencing and distribution. Key Responsibilities: CEO and Executive Narrative Leadership Set and steward the CEO and enterprise narrative, ensuring clarity, consistency and relevance across all channels and moments that matter. Draft and edit high‑stakes communications on behalf of the CEO and ELT, including organisational announcements, leadership notes, speeches, town halls, blogs and event messaging. Act as a trusted advisor to senior leaders, providing counsel on tone, timing, positioning and stakeholder impact. Employee Communications and Engagement Lead enterprise‑wide employee communications, translating strategy, transformation and performance into messages that resonate with colleagues. Own leadership‑led employee moments such as town halls, leadership updates and milestone communications, ensuring they are engaging, data‑driven and authentic. Partner closely with People, Strategy and Leadership teams to reinforce culture, purpose and change. Digital and Channel Excellence Drive a digital‑first approach to executive and employee communications, using platforms such as Engage, intranet, video and social to extend reach and relevance. Modernise executive communications through smart use of visuals, links, data, multimedia and new formats, ensuring content is concise, scannable and shareable. Ensure messages are adapted appropriately for different channels while maintaining a single narrative spine. Integrated Planning and Execution Own the end‑to‑end communications flow for executive and enterprise priorities, including sequencing, timing and coordination across internal, external and digital channels. Work seamlessly with Corporate, Product and Market Communications teams to ensure alignment and avoid fragmentation. Partner with global counterparts to localise and execute global narratives effectively in Europe. Judgement and Quality Control Act as a final editorial gatekeeper for executive communications, ensuring accuracy, consistency and readiness before distribution. Manage sensitive, confidential communications with discretion and sound judgement. Anticipate reputational risk and advise on mitigation through proactive messaging. Key Relationships Europe Leadership Team Global Executive/Enterprise Communications Corporate Communications, Employee Engagement and Digital teams People, Marketing, Strategy and Legal partners This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager. Qualifications Extensive experience in executive, employee or enterprise communications within a complex, matrixed organization. Exceptional writing and editing skills, with the ability to shift seamlessly between strategic narrative and sharp, concise execution. Strong understanding of digital communications and channel strategy, with a track record of modernizing leadership communications. High emotional intelligence and confidence operating with senior leaders. Proven ability to manage multiple high‑stakes workstreams under pressure without losing quality or judgement. Visa is an EEO Employer Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law. If you thrive on rapid growth and enjoy working alongside positive, driven teammates, you’ll feel right at home here. Help us to uplift everyone, everywhere. Whether you’re starting your career, pushing your capabilities or are a seasoned professional, learn how we can partner to reimagine the world. Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. At Visa, we are driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid. Our evolving technology keeps us at the heart of the digital economy, connecting people to 80+ million businesses worldwide. Backed by a resilient, proven model, our expanding network fuels growth—for Visa and for your career. Your journey starts here — discover how we hire Ready to take the next step? Learn more about life at Visa, explore our hiring process and get first-hand insights by hearing directly from our recruiters about what to expect. Apply with confidence today! Learn our recruiting process