Associate Agent (Leeds, UK

Mitek (NASDAQ: MITK) is a global leader in digital & biometric identity authentication, fraud prevention, and mobile deposit solutions. Our verified identity platform and advanced image capture solutions are built on the latest advancements in biometric recognition, artificial intelligence, computer vision and machine learning, and trusted by over 7,500 organizations worldwide. We are headquartered in San Diego, California, with operations in the United Kingdom, Spain, France, Mexico, and the Netherlands. Visit us at www.miteksystems.com.

At Mitek, we believe that teams are more resilient, effective, and innovative when they benefit from a wide range of ideas, lived experiences, and perspectives. The strength of our organization is deeply rooted in the people who power it.​

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We know that a workforce reflecting the richness of our communities and customers helps us better serve their needs. These lived experiences influence our decisions, shape our products, services, and help us grow with intention. When it comes to talent, our goal is clear: to discover exceptional individuals and to ensure they discover us. We prioritize drive, skill, experience, and ambition in everything we do for our clients.

We are Virtual 1st! Whether you choose to work remotely from your home office or in-person from one of Mitek’s offices, our practices, processes and tools are designed to enable your success. At Mitek, the Future of Work is about flexibility and preference wherever and whenever we are working.

As an Associate Agent, you will work from our Leeds office reviewing Proof of Identity (POI) documentation, and real-time images, assessing legitimacy, and accurately entering data into our systems. You will work to varying service level agreements (SLAs) with strict timeframes, so we are looking for individuals who are focused, reliable, and committed to delivering high-quality work in a fast-paced environment.

Location: Leeds City Centre, LS1, Financial District, with opportunities to work from home when designated

Please note this role requires working in a Secure Environment where personal devices such as mobile phones are prohibited. (You will be able to access to your phones and devices outside the designated secure workspace)

What You Will Do (Essential Responsibilities)

• Review identity documents for administrative and legal accuracy
• Quality-assess images captured by the customer
• Assess whether the document is authentic/fraudulent
• Check the accuracy of information already in the system
• Extract document data and input into the system
• Classify document types
• Identify key document security features
• Work onsite in our secure office in Leeds, with highly regulated information

Who You Are (Soft Skills & Attributes)

• A collaborative, detail-oriented individual
• Continuous learner who values a new challenge
• Effective communicator
• Highly focused, with exceptional attention to detail
• Calm and composed under pressure
• Committed to ongoing personal and professional development
• Punctual, reliable, and highly conscientious

What Do You Need (Required Knowledge, Skills & Abilities)

• Strong IT literacy
• Strong accurate typing abilities
• Able to work towards targets and performance metrics
• Comfortable adapting to frequent procedural updates
• Clean criminal record (DBS check) and clean credit record (e.g.no CCJ or bankruptcy)
• Eligible to work in the UK
• Three references (employment or academic)
• Able to reliably commute to LS1, Leeds

What Would be Nice (Preferred Skills & Experience)

• Previous office experience in administration or data entry
• An understanding of GDPR
• Criminology background
• Working knowledge of the KYC industry

What We Offer You (Training & Benefits)

Development: For your first two weeks of employment, you will receive full-time training from Monday to Friday, 9:00 a.m. to 5:00 p.m. Once you have completed this, you will move to your allocated shift pattern.

Health and Wellness: Full private medical coverage and life insurance.

Investing in Your Future: Generous pension plans and learning allowances, including E-learning platforms.

Employee Assistance Program: 24/7 Comprehensive and confidential assistance provided to employees and family members for a wide range of services, including financial planning, mental health consultations, and goal setting.

Work-Life Balance: Competitive hourly annual leave allowance.

Culture and Community: Engaging social events

Employee stock purchase plan

Paid volunteer time

Referral programme

Working Schedule

Dependent on shift pattern

Some weekend, evening and bank holiday availability required

9-hour rotating shifts; flexibility across early, afternoon, and late shifts essential

Ability to commute: Must be able to reliably commute to Leeds LS1

£12.72 - £12.72 an hour

As well as a competitive basic salary, we also offer premiums for weekends, bank holidays and hours worked between 22:00-06:00.

We take pride in enabling career growth in an environment of innovation and teamwork. Our commitment to all Mitekians is to do meaningful work that matters. Our culture is defined by delivering our best to our customers by providing high value solutions and impactful outcomes, by continuously challenging convention, and by caring for each other through collaboration and celebrating our successes. We are committed to creating competitive, equitable compensation & benefits programs and career development opportunities.

Benefit offerings – may vary based on geographic location

Wellness: Universal, supplemental, and private healthcare plan choices based on country specifics

Financial future: retirement/pension plan contributions, MTK stock plan participation

Income protection: life event & disability coverage

Paid time off: generous annual leave, company holidays, volunteer time off

Learning: e-learning license, tuition reimbursement, hackathons

Home office setup allowance

Additional/optional benefits: pet insurance, identity theft protection, legal assistance

We sincerely appreciate your interest in Mitek. We know your time is valuable and look forward to the potential of speaking with you further!

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.