Duty Manager

Duty Manager

Filinvest Hospitality: Quest Plus Conference Center Clark

The Duty Manager represents hotel management on a daily basis, ensuring smooth and efficient operations across all departments. This role supports the Front Office Manager in operations, planning, and audits, while upholding the hotel's core values, service standards, and guest satisfaction.

Key Responsibilities

Operations Oversight - Supervise day-to-day hotel operations, ensuring all departments deliver consistent, high-quality service
Guest Experience - Handle guest concerns, assist with VIP arrivals/departures, and ensure a welcoming, service-oriented environment
Team Leadership - Provide guidance to staff, enforce standards of excellence, and coordinate with department heads on performance and issues
Revenue Management - Support room sales strategies, monitor occupancy, manage room allocations, and identify upselling opportunities
Coordination - Work closely with Housekeeping, F&B, and other departments for room readiness, special requests, and seamless guest service
Quality Control - Conduct regular inspections of guestrooms and public areas to ensure cleanliness, maintenance, and compliance with standards

Summary

The role requires a hands-on leader who can manage operations, resolve issues proactively, and ensure a seamless guest experience while driving service excellence across the property.

Qualifications

Bachelor's degree in Hospitality Management, Business Administration, or a related field
Proven experience in hotel operations (Front Office or Rooms Division), with at least 2–3 years in a supervisory role
Strong leadership and decision-making skills, with the ability to manage multiple departments simultaneously
Excellent guest service and problem-solving skills, with the ability to handle complaints and resolve issues promptly
Good understanding of hotel systems, room revenue management, and operational procedures
Strong communication and interpersonal skills, with the ability to coordinate effectively with cross-functional teams
Willing to work in Clark
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