Dental Virtual Assistant (Front Office & Scheduling)

Remote Employee BPO has an outstanding opportunity for you!

Role: Dental Virtual Assistant (Front Office & Scheduling)

Compensation: Competitive Basic Salary

Benefits: HMO plus 2 Free Dependents, P1,500 Rice Allowance, Night Differential (If applicable), Government Mandated Benefits
Work Schedule: 5-day work week, 9:00am - 6:00pm Philippine time

Work Setup: Work-from-Office

Role Overview

We are seeking a reliable and detail-oriented Dental Virtual Assistant to support our front office operations. This role focuses on patient communication, appointment scheduling, and ensuring a smooth administrative workflow for our dental practice. The ideal candidate is organized, personable, and experienced in handling remote reception tasks in a healthcare or dental setting.

Key Responsibilities

Front Office Reception (Remote)

Serve as the first point of contact for patients via phone, email, and messaging platforms
Answer inquiries, provide basic information about services, and direct concerns appropriately
Maintain a professional and friendly tone in all patient interactions
Manage incoming and outgoing communications efficiently
Appointment Setting & Scheduling
Schedule, confirm, and reschedule patient appointments
Send reminders and follow-ups to reduce no-shows
Coordinate daily schedules to optimize clinic productivity
Accurately update patient records and appointment details in the system
Preferred / Nice-to-Have Skills
Background in finance, billing, or accounts receivable
Experience with: Payment follow-ups & Outstanding balance collection
Familiarity with dental or medical practice management software

Qualifications

• Previous experience as a Dental Virtual Assistant, Medical VA, or similar role
• Excellent English communication skills (written and verbal)
• Strong organizational and multitasking abilities
• High attention to detail and accuracy
• Comfortable working remotely with minimal supervision

What We're Looking For

• Dependable and proactive team player
• Patient-focused mindset with a friendly demeanor
• Ability to handle sensitive information with confidentiality
• Willingness to learn and adapt to clinic systems and workflows