Billing Collections Specialist

Remote Employee BPO has an outstanding opportunity for you!

Role: Billing Collections Specialist

Compensation: Competitive Basic Salary

Bonus: 5,000 Perfect Attendance (If applicable).

Benefits: HMO plus 2 Free Dependents, P1,500 Rice Allowance, Night Differential (If applicable).

Work Schedule: 5-day work week, Monday to Friday, 10pm to 7am Philippine time

Work Setup: WFH or WFO (San Fernando, Pampanga)

Responsibilities

Confirm DME sales orders
Submit and manage third-party payer claims
Post insurance and patient payments accurately
Work claim denials and perform status checks on open claims
Navigate insurance portals and upload required documentation
Assist in obtaining annual Detailed Written Orders (DWOs)
Work Stop/Held reports
Conduct financial follow-up with patients regarding past-due balances or breached payment plans
Respond to inbound customer calls and emails
Participate in compliance reviews and audits (HIPAA, Medicare, accreditation standards)
Collaborate cross-functionally with Intake, Sales, and Billing teams
Maintain clear communication and contribute process improvement suggestions
Other duties as assigned

Qualifications

• High School Diploma (minimum)
• Minimum 4+ years of medical billing experience
• Experience billing multiple insurance payers

Strong knowledge of

• HCPCS codes
• ICD-10 codes

EOBs and ERNs

• Medical terminology
• Experience with DME billing systems (strongly preferred)
• DME sleep therapy billing experience (strongly preferred)
• Proficiency in Microsoft Excel (basic level)

Core Competencies

• Strong attention to detail
• Ability to multi-task and prioritize effectively
• Independent worker with strong follow-through
• Solid verbal and written communication skills
• Strong problem-solving and time management abilities
• Ability to follow policies and procedures precisely
• Team player with willingness to cross-train