CMA Training & Capability Development Manager

Job Summary

The CMA Training & Capability Development Manager is responsible for designing, developing, and delivering training programs and capability-building initiatives to support Customer Marketing Agreements (CMA) processes. This role focuses on strengthening functional expertise, driving process adoption, and enabling alignment across Sales, Finance, and Shared Services.

Key Responsibilities

Act as a key liaison between Sales and Finance to ensure alignment on CMA processes and requirements
Lead training needs analysis and develop structured learning programs for CMA and Sales teams
Design, develop, and continuously improve training materials, playbooks, and self-service resources
Deliver training programs using various facilitation methods (e.g., instructor-led, virtual, and self-paced learning)
Drive capability-building initiatives to enhance process understanding and execution
Lead communication and engagement initiatives to promote best practices and influence behavioral change
Support accuracy and timeliness of CMA-related accruals and payments through effective training and process education
Develop strategies to increase adoption and effective utilization of tools, systems, and resources
Partner with cross-functional stakeholders on initiatives related to CMA process improvements
Support change management efforts related to process, system, or policy updates
Ensure compliance with internal controls (including SOX) and support audit requirements

Qualifications

Bachelor's degree in Business Administration, Finance, Accounting, Economics, or related field

Relevant experience in finance, sales operations, or accounting within a multinational environment

Strong background in training needs analysis, curriculum development, and capability building

Proven experience in stakeholder management and cross-functional collaboration

Proficient in Microsoft Office applications

Experience in ERP systems (SAP preferred); Vistex is an advantage

Knowledge of Power BI is a plus

Lean Six Sigma certification is an advantage

Strong analytical, organizational, and communication skills

Ability to simplify complex processes into clear and effective training content

Ability to manage multiple priorities in a fast-paced environment

Competitive benefits and variety of allowances

Health insurance

Medical benefits

And many more!