Customer Marketing Agreements Manager

Job Summary

The CMA Manager is responsible for managing end-to-end Customer Marketing Agreements, including accruals, provisions, and timely customer payments. This role ensures accuracy, compliance, and operational efficiency while driving continuous improvement and leading a team to support evolving business needs.

Key Responsibilities

Lead, manage, and develop the CMA team, ensuring priorities align with business objectives
Oversee the end-to-end management of customer agreements, including pricing, governance, and documentation
Ensure accuracy and timeliness of accruals, provisions, and customer payments
Monitor and ensure all agreements are properly documented, approved, and stored in compliance with company policies
Manage issuance of invoices, credit memos, and debit memos within agreed timelines
Ensure compliance with internal controls, including SOX requirements, and support internal and external audits
Perform and review reconciliations for accruals, payments, and relevant balance sheet accounts
Collaborate with Collections and Credit teams to reduce aged receivables and resolve disputes
Drive process improvements and enhance CMA processes through continuous improvement initiatives
Communicate effectively with stakeholders to influence best practices and drive operational alignment
Support transition activities and ensure smooth migration of CMA processes into Shared Services

Qualifications

Bachelor's degree in Business Administration, Finance, Accounting, Economics, or related field

Relevant experience in finance, accounting, or shared services within a multinational environment

Proven experience in process improvement and implementation of solutions

Strong understanding of accruals, reconciliations, and financial controls

Proficient in Microsoft Office applications

Experience in ERP systems (SAP preferred)

Knowledge of Power BI is an advantage

Lean Six Sigma certification is a plus

Strong analytical, organizational, and problem-solving skills

Excellent communication and stakeholder management abilities

Ability to manage deadlines, prioritize tasks, and work in a fast-paced environment

Competitive benefits and variety of allowances

Health insurance

Medical benefits

And many more!