Warehouse Operation Analyst [Indonesia]

What you'll focus on

Warehouse Performance & Operations Control (60%)

Monitor and analyze daily warehouse performance across receiving, putaway, picking, packing, dispatch, returns, and inventory accuracy using Logiwa WMS.

Ensure data integrity within Logiwa, including transaction accuracy, stock reconciliation, bin management, and troubleshooting system discrepancies.

Track and report operational KPIs such as order accuracy, SLA adherence, productivity rate, inventory variance, and turnaround time via Metabase dashboards.

Build, maintain, and optimize warehouse performance dashboards in Metabase to provide real-time operational visibility.

Identify operational bottlenecks through data analysis and propose structured, data-driven improvement initiatives.

Conduct root cause analysis for operational deviations (e.g., SLA misses, inventory discrepancies, mis-picks).

Support cost efficiency initiatives by analyzing labor productivity, space utilization, and process cycle times.

Stakeholder & Performance Support (40%)

Collaborate closely with Warehouse Supervisors and Customer Success teams to ensure SLA performance is consistently met.

Analyze brand-level performance metrics (fulfillment accuracy, aging orders, return rates) and provide actionable insights.

Investigate operational-related escalations and provide structured reports supported by Logiwa system data.

Prepare weekly and monthly performance summaries using Metabase and Excel for management review.

Support cross-functional coordination with transportation, finance (invoicing validation), and regional teams to ensure operational alignment.

What you bring

Experience & Knowledge

2–4 years of experience in warehouse operations, supply chain analytics, or logistics environments.

Hands-on experience with Logiwa WMS (or similar WMS platforms) including reporting and transaction monitoring.

Experience building or maintaining dashboards in Metabase (or similar BI tools such as Looker, Power BI, Tableau).

Strong understanding of warehouse workflows, inventory control, and fulfillment operations.

Familiar with continuous improvement frameworks (Lean, 5S, PDCA, Root Cause Analysis).

Strong data manipulation skills in Excel / Google Sheets (pivot tables, lookup functions, basic formulas).