Software Development Manager, Frontier Outposts, Edge Services Team

Edge Services builds and operates the software that provisions, manages, and maintains AWS Outposts at customer sites worldwide. Our systems handle device lifecycle management, network configuration, firmware updates, and operational health monitoring across thousands of racks.

You will lead a team of software engineers building systems that operate in environments we don't fully control. Customer networks behave unexpectedly. Hardware fails in creative ways. Your team will build software where reliability matters and mistakes affect real customers.

Key job responsibilities

• Lead and grow a team of software engineers delivering device provisioning, configuration management, and operational automation systems
• Set technical direction and drive architectural decisions for services operating across diverse network topologies and hardware configurations
• Build a culture of operational excellence: alarms that matter, runbooks that work, dashboards that tell the truth
• Partner with hardware, networking, and platform teams to deliver end-to-end solutions
• Debug complex issues spanning multiple services, often with limited visibility into customer environments
• Drive hiring, develop engineers, and create opportunities for growth

About the team

We're an AI-forward team. We use AI tools daily to accelerate development, debug complex issues, and automate operational toil. We expect engineers and managers to leverage these tools effectively and help us discover new ways to multiply our impact.

Basic Qualifications

• 3+ years of engineering team management experience
• 7+ years of working directly within engineering teams experience
• 3+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience
• 8+ years of leading the definition and development of multi tier web services experience
• Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
• Experience partnering with product or program management teams

Preferred Qualifications

• Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
• Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, BC, Vancouver - 171,400.00 - 286,200.00 CAD annually