Floor Lead - Regent Street Store - FTC

We are hiring a Floor Lead for our Flagship store in Regent Street!

As a Floor Lead at Gymshark, you’ll be an aspiring leader, driving store performance and ensuring that every customer experience reflects our brand’s values of empowerment, inclusivity, and community. You’ll lead by example, supporting your team in delivering exceptional service, product knowledge, and operational excellence.

With a passion for fitness and fashion, you'll help coach and mentor your team, ensuring they are equipped to provide a seamless shopping experience.

This is a 12-month FTC

WHAT YOU'LL BE DOING

Representing Gymshark’s culture and values, acting as a passionate advocate for the brand and inspiring your team to do the same

Assisting with the day-to-day operations of the store, ensuring efficient execution of daily tasks and contributing to the store’s strategic goals

Identifying growth opportunities within your team, providing in-the-moment coaching, feedback, and support to foster personal and professional development

Leading by example to achieve KPIs, driving team performance through motivation, leadership, and accountability

Be a role model for outstanding customer service, product knowledge, and operational excellence, ensuring every customer has an exceptional experience

Collaborating with store management to support execute initiatives and special projects that align with business goals and brand standards

Bring positivity, energy, and fun to the workplace, helping to create a motivated and engaged team environment

Supporting back-of-house operations, including stockroom organisation, inventory management, and product replenishment, to ensure seamless flow of merchandise and optimal store presentation

Frequently moves boxes weighing up to 50 pounds across the office for various needs

Keyholder responsibility opening and closing the store

WHAT YOU'LL NEED

Customer Service Excellence – Ability to engage with customers, understand their needs, and provide exceptional service to ensure a positive shopping experience in a fast paced retail store

Leadership – Ability to coach and mentor a diverse team toward achieving store goals and delivering excellent customer experiences with proven experience in on the job coaching and providing valuable feedback

Communication Skills – Clear, friendly, and effective communication with customers and team members to build rapport and share product information

Sales Skills – Ability to identify customer needs and upsell or cross-sell products to maximize sales while maintaining a focus on customer satisfaction

Sales Goal Orientation – Motivated to meet individual and team sales targets, contributing to the overall success of the store

Team Collaboration – Ability to work as part of a team, supporting colleagues and working together to achieve store goals and deliver excellent service

Attention to Detail – Ability to ensure the store is tidy, products are well-organized, and stock is accurately managed to create a welcoming shopping environment

Problem-Solving – Ability to handle customer inquiries, complaints, or issues in a calm, professional manner while finding quick, effective solutions

Multitasking – Managing multiple tasks, such as assisting customers, restocking shelves, and processing transactions, while maintaining efficiency and focus

Adaptability – Ability to adjust to changing store needs, from new product arrivals to shifts in customer traffic and seasonal demands

Positive Attitude & Enthusiasm – Bringing energy, positivity, and a passion for fashion to every customer interaction and team collaboration

Product Handling & Stock Management – Assisting with inventory management, restocking shelves, and ensuring products are well-kept and properly displayed

Key holder – Previous responsibility of being a key holder

THE PERKS

• Performance-based Bonus opportunity
• Funded Healthcare benefit
• 25 days holiday & Bank Holidays
• Contributory Employer pension scheme
• Flexible benefits programme – including dental insurance, cycle to work, tech scheme
• Gymshark Employee Discount & long service awards
• Access to High Street cashback and discounts

Financial, Physical and Mental Wellbeing Support

• Enhanced Family Leave package
• Funded multi-site fitness membership

Life Assurance

Note: The bonus programme and benefits have certain eligibility requirements. Gymshark reserves the right to amend these programs in whole or in part at any time without advance notice.

BELONGING AT GYMSHARK.

Our mission is to be a place where everyone belongs. We’re an equal opportunities employer, and for us that means we always strive to be as inclusive as possible in all aspects of employment, right from your application. We’re committed to finding reasonable adjustments* for candidates with specific needs or have a disability during our recruitment process, and all applicants will be considered fairly and equally.