System Administrator

We are seeking a System Administrator responsible for managing the enterprise IT Helpdesk, providing end-user support, and maintaining system reliability and security. The role requires strong communication skills, hands-on experience with endpoint management, servers, identity management, and basic cloud technologies.

Job Responsibilities

• Provide L1/L2 technical support for employees
• Install, configure, and troubleshoot Dell and Mac laptops/desktops
• Support OS, hardware, software, and development tools
• Manage tickets through IT service management systems
• Handle user onboarding and offboarding
• Manage accounts in Active Directory, Okta, and enterprise applications
• Maintain access permissions and identity security policies
• Manage endpoints using ManageEngine Desktop Central (Endpoint Central)
• Perform software deployment, patch management, OS updates, asset inventory, and remote troubleshooting
• Ensure device security compliance
• Administer Windows Servers and Linux systems
• Manage Active Directory, DNS, DHCP, and Group Policies
• Monitor system performance and uptime
• Troubleshoot network connectivity issues
• Basic knowledge of TCP/IP, VLANs, VPN, Wi-Fi, and firewall concepts
• Basic administration of AWS and Microsoft Azure environments
• Automate tasks using PowerShell, Bash, or basic scripting
• Support development-related software, tools, and environments
• Assist teams with software installations and troubleshooting
• Ensure system patching, endpoint security, and compliance with IT policies
• Maintain IT documentation and support knowledge base

Job Qualification

• 3–5 years IT/System Administration experience
• Active Directory, DNS, DHCP
• Windows & Linux Administration
• Dell & Mac laptop support
• ManageEngine Desktop Central (Endpoint Central)
• Basic knowledge of Okta / Identity Management
• Networking fundamentals
• Basic AWS / Azure knowledge
• PowerShell or scripting basics
• Strong communication and troubleshooting skills
• Knowledge of Jamf, VMware (basic)
• Experience with IT ticketing systems (Jira)
• Demonstrated experience using generative AI tools (e.g., ChatGPT, Copilot, Claude, Gemini) to improve productivity, automation, or problem-solving in a professional or personal context.

About Model N

Model N is the leader in revenue optimization and compliance for pharmaceutical, medtech and high-tech innovators. For more than 25 years, we have helped customers maximize revenue, streamline operations, and maintain compliance through cloud-based software, value-add services, and data-driven insights. With a focus on innovation and customer success, Model N empowers life sciences and high-tech manufacturers to bring life-changing products to the world more efficiently and profitably. Model N is trusted by over 150 of the world’s leading companies across more than 120 countries. For more information, visit www.modeln.com.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.