Floor Manager - Service (Coach) 40hrs - Kingston

Become a Part of the Nike Kingston Team

NIKE, Inc. does more than outfit the world’s best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At NIKE, Inc. it’s about each person bringing skills and passion to a challenging and constantly evolving game.

Do you know, what we are missing to create the best retail team on the globe? Someone like YOU!

In our NIKE Retail Stores we use special job names for our positions: a Store Manager is called "Head Coach", an Assistant Store Manager is called "Assistant Head Coach", a department manager is called "Coach", a team leader is called “Lead“ and a Sales Associates is called "Athlete".

As a Coach you are

Using your expertise in the field of exceptional consumer service to serve and deliver a premium brand experience to our consumers
Leading, coaching and motivating the employees in your department and ensuring an excellent work atmosphere
Managing the daily business in your department to reach sales targets (incl. digital services, visual merchandising, salesfloor)
Identifying and improving areas based on feedback given by consumers
Being a brand ambassador for NIKE’s initiatives including training your team
Ensuring that the store complies with all NIKE standards and guidelines
Cooperating with your business partners across stores and HQ

More specifically, our store structure consists of the 3 Coach roles below

COMMERCIAL

Leading a team who can deliver efficient receiving of product, inventory accuracy to visual presentation standards

Ensuring the smooth process of all inventories warranting our sales floor is always full, presentable and achieve brand standards

Working alongside departments leads who will oversee the individual components (product receiving and visual presentation) whilst you will be responsible for the overall product journey in store.

Being responsible for monthly initiative launches

Using our reporting tools to make the best commercial decisions

Achieving accurate inventory to fulfill digital orders

ATHLETE EXPERIENCE

• Ensuring the team is equipped to deliver the highest quality athlete experience (Purpose)
• Leading team Engagement on NIKE Community Ambassador activities
• Partnering with senior store leadership, you will oversee the hiring processes including onboarding
• Being responsible for store scheduling
• Working collaboratively with store team to implement & maintain a positive NIKE culture

CONSUMER EXPERIENCE

Leading by example and the delivery of our sales floor service and bring the consumer journey to life
Ensuring the team is equipped with brand knowledge regarding all aspects consumer service including digital service enablers
Completing specific training and share completion with athlete services
Using data and analytics to provide insights and partner to achieve continuous improvement with senior store leadership

What you get

• Attractive salary that evolves with the market and experience
• Opportunity on receiving monthly bonus payments
• Attractive online and in-store employee discounts
• Attractive Benefits Package, Pension & Share scheme
• Exciting development and career opportunities
• Regular training on leadership, sales and products
• A dynamic and motivating environment which values Diversity, Equity & Inclusion (DE&I)
• Staff dress to represent NIKE and foster our team spirit
• Access to sports activities
• Opportunities to participate in unique NIKE moments

What you bring

A passion for NIKE and/or love of sport

Experience in retail and/or leadership positions

Very good command of English language (written and spoken)

Experience and competency in serving exceptional consumer service

Ability to coach and develop a strong team

Strong focus on communication

Flexibility to work in shifts and on weekends

Watch this video to find out about the atmosphere in our stores and learn more about our store traditions.

Did we arouse your interest and do you want to support us on our mission “To bring inspiration and innovation to every athlete in the world.”? Apply now, easy way online. We are waiting for you!

NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.

NIKE, Inc. is an equal opportunity employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.