Resident Director

The Resident Director is responsible for leading the property renewal leasing program in accordance with policies and procedures outlined by PeakMade. This position will work very closely with Property Manager and Regional Manager to set renewal ratio goals and develop strategic plans for achieving budgeted occupancy. In addition, the Resident Director will be expected to provide outstanding customer service, develop and maintain resident retention programs as well as provide leadership and mentorship to the leasing staff.

Who You Are

Proactive team member that can provide leadership and mentorship to the leasing staff
Knowledgeable in Entrata property management software and experience in sales and/or management in multi-family housing, hospitality, or retail industries
Self-starter who is highly organized and motivated

What You’ll Do

Maintain an excellent customer service relationship with residents, prospects and community visitors.

Ensure property compliance with national branding, programs and marketing goals

Assist in the recruiting and interviewing efforts of all personnel

Build relationships with Universities and local organizations through presentations, events, etc.

Assist Property Manager in implementing safe work practices among staff and ensure all safety programs are implemented and followed

Work with the Property Manager to assist on-site staff in building relationships with external customers

Adhere to established company standards for screening applicants and guarantors for residency

Responsible for ensuring the team responds to internet leads, answers prospect calls and conducts successful property tours

Accurately prepare and have a thorough knowledge of all lease-related paperwork and processing

Adhere to established company standards for screening applicants and guarantors for residency

Assist current residents and guarantors with completion of online renewal paperwork

Assist residents with the move-in, move-out transfer and lease take over process

Prepare and ensure staffing schedules are consistent with community needs

Lead the team in utilizing established marketing and resident retention strategies to increase renewal ratio and work to achieve and exceed budgeted occupancy percentages

Conduct effective weekly team meetings

Responsible for implementing and monitoring effective lease renewal programs by working closely with Property Manager and Regional Manager

Provide training and motivation to staff and ensure group training sessions are conducted as needed

Responsible for planning, preparation, and implementation of renewal parties, guarantor property events, and competitions

Maintain thorough product knowledge of the property and competition leasing and retention efforts

Responsible for the development and implementation of Resident Programs and monitor effective lease renewal efforts by working closely with Property Manager and Regional Manager

Assist the Leasing Manager with auditing all lease and renewal files for key controls and bonus submission to the Property Manager

Monitor leasing/renewal progress focusing on areas needing additional support to the Leasing Manager

Maintain accurate current resident activity, renewal leasing data, and assist with other computer data entry as necessary

Address complaints and resolve issues in a timely and professional fashion

Assist in monitoring maintenance service responses to ensure a high degree of resident satisfaction.

Write up and file services requests from residents upon receipt, and take necessary steps to ensure timely response by appropriate staff

Participate in property inspections, quarterly, move-in and move out

Contribute to the general upkeep and cleaning of office, common areas and model

Perform various administrative tasks and additional as needed or as directed by Property Manager or Regional Manager

Additional responsibilities as required

What You’ll Need

1-2 years leasing experience in multifamily or off-campus student housing experience highly preferred
High school diploma or equivalent required
Bachelor's degree or proven success in a Leasing Manager position preferred
Sales and/or management experience in multi-family housing, hospitality, or retail industries preferred
High energy and organization skills required
A passion for helping college students find their next home
Excellent verbal and written communication skills
Technically savvy individual that can navigate through various social media platforms and a familiarity with Microsoft Office
Proficient in Entrata property management software or other similar property management software preferred

What You’ll Get (Peak Perks)

• Potential monthly commission
• Housing discount (varies by property)
• 15 days of PTO + 2 additional “Wellbeing Days”
• Up to 12 weeks paid parental leave + one year of diapers, on us

401(k) Match

Wellness initiatives, health team competitions and reward programs through LiveWell Program

Employee Resource Groups

Commitment to leadership training and growth opportunities

Additional rewards and recognition

*The anticipated pay range for this role is $19 per hour, with final compensation determined based on experience, skills, and internal equity.

Who We Are

PeakMade Real Estate is an Atlanta-based company that specializes in the management and development of off-campus student housing, multi-family and build to rent communities across the US. Our working environment is fun, collaborative, forward-thinking and purposeful.

PeakMade Real Estate is an Equal Employment Opportunity employer.

Visit website

PeakMade is a collection of real estate brands committed to building communities that put people first. That means when something is PeakMade, it’s not only built upon expertise and experience, it’s built upon a foundation of community.

Since 2011 when our predecessor company, Peak Campus was founded, we’ve earned a reputation as being a leader and trusted partner in student housing. That same commitment to excellence has extended the PeakMade approach to the management and development of multi-family and built to rent communities. We specialize in creating exceptional moments in the everyday lives of our residents, prospects, partners, and teams.

We are in the people business. We serve our teams, residents, clients and partners. We are driven by five key mindsets that influence our culture, growth and quality of work. These mindsets provide a compass for what it means to be PeakMade.

PEOPLE MATTER MOST. And we mean all people. We own our responsibility to learn more about the differences that make us stronger, engage and advocate for marginalized groups of people and cultivate mutual respect with our teams, our residents, and our clients.