Client Service Officer

The purpose of the Client Service Officer (CSO) is to proactively assist the Financial Adviser/s to exceed their clients’ expectations and financial planning requirements by assuming responsibility for the day-to-day administration and implementation activities. On behalf of Focus Partners Australia Wealth and the Financial Adviser/s proactively and professionally liaise with and provide support to clients, to exceed their expectations.

This role is located in Brisbane, Queensland, Australia.

Primary Responsibilities

First point of contact with client and triaging client calls and emails for advisers.

Prepare for client meetings and proactively support the Client Services team by effectively and efficiently managing assigned duties.

Coordinate client meeting bookings for the Financial Adviser(s) and manage all meeting requirements.

Prepare the required documentation for meetings.

Identify and advise the client of any information/documentation required to have available for the meeting.

Attend client meetings and take appropriate meeting notes – as required.

Record actions and tasks in Financial Planning administration system.

Take ownership and proactively manage assigned responsibilities on behalf of the Financial Adviser/s.

Liaise with external parties (product providers and the clients other professional advisers) to collect client information

Proactively support Financial Adviser (s)by effectively and efficiently managing the assigned tasks as required by the Financial Adviser(s).

Coordinate and liaise between clients, Adviser/s, Accountants (internal & external) and other teams/external organisations e.g. ATO, Centrelink, fund managers and superannuation companies.

Liaise with external parties to collect client information and inform them of any changes to the clients’ financial strategy.

Complete and follow up all administration activities associated with the implementation of agreed financial planning strategies for the client.

Liaise with clients to keep them informed of the status of the strategy recommendations implementation

File all clients’ documentation.

Agree approach with the Financial Adviser(s) relating to management of client reviews.

Complete and send out Annual Engagements and Fee Consent forms.

Complete required documentation to support the review process including but not limited to

Fact Find.

Current Financial Plan.

Financial Planning software reports.

Other documents may apply to specific processes

Attend relevant courses and actively take part in training or other activities to stay current with financial planning administration, client service and implementation practices.

Qualifications

• 2 to 5+ years experience in a client service role
• 2 to 5+ years experience within Financial Services
• Experience within a financial planning practice desired

Skills and Attributes

Strong client service ethos

Organisational and time-management skills.

Strong desire to learn and develop

Ability to work autonomously or as a team member

Driven and ability to meet deadlines

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About Focus Partners Australia

Focus Partners Australia is part of Focus Financial Partners, a leading financial services firm based in the United States, comprised of wealth management, family office, and business management services. Focus Partners Australia offers integrated capabilities in investment and portfolio management, accounting, lending, insurance and related services from its offices in Sydney, Melbourne, Brisbane and the Gold Coast. Guided by a client-first ethos, we leverage the global expertise, platforms and capital strength of Focus Financial Partners to deliver holistic, fiduciary guidance across strategic planning, portfolio management, insurance, credit and tax. By fusing local insight with world-class resources, Focus Partners Australia helps its clients protect, grow, and transition their wealth at every life stage. Discover more about Focus Partners Australia at focuspa.com.au/ or LinkedIn.