Customer Experience Executive

At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose. Respond to customer inquiries via phone and email, providing timely and accurate support for online and in‑store products. Send appropriate emails and communications to stores to resolve customer issues and assist with the delivery of orders. Manage and respond to customer emails received through Customer Care web feedback cases. Update customer accounts with clear, accurate notes and relevant details following each customer interaction. Make occasional outbound calls to the CSC team and Kmart online stores to coordinate order deliveries and resolve issues. Identify and escalate critical or complex issues to Management when required. Ensure all interactions and processes comply with QA guidelines and internal procedures. Explore our end-to-end career opportunities across CX strategy, real-time speech analytics, conversational AI, outsourcing and digital transformation solutions. Contribute to projects that transform customer experiences and help leading brands connect with their audiences in meaningful ways.