Connect Business Development Specialist (6-Month Term)

New Flyer is North America’s heavy-duty transit bus leader, providing sustainable mobility solutions through transit buses, technology, and infrastructure. New Flyer is a subsidiary of NFI Group, a leader in propulsion agnostic bus and coach mobility solutions. Building on its 90+ year legacy of innovation, New Flyer is the only manufacturer offering all three types of zero-emission transit buses, with over 1,900 zero-emission buses delivered to date. New Flyer actively supports over 35,000 heavy-duty transit buses currently operated by approximately 500 agencies.

POSITION SUMMARY

The Connect Business Development Specialist supports customer relationships and business initiatives related to New Flyer’s connected vehicle technology. This role blends customer engagement, data analysis, and cross-functional collaboration to ensure customers are successfully onboarded, supported, and positioned for long-term success.

WHY JOIN US

Be a part of a team leading the world’s electrification of mass mobility

Competitive Wages and comprehensive benefit package with Immediate benefit eligibility

Paid holidays and vacation

Registered pension plan with generous company match

Passionate about creating a better product, a better workplace, and a better world

Inclusive workplace culture that values and empowers team members.

On-the-job training in a continuous learning environment (we invested $15.9 million in 2024)

Advancement opportunities within our family of companies

We are proudly named one of Manitoba’s Top 25 employers.

WHAT YOU WILL DO

• Build and maintain strong customer relationships to support satisfaction and long-term contract renewals
• Support onboarding of new customers, ensuring successful adoption of New Flyer Connect technology
• Act as a key liaison between customers and internal teams (technical support, engineering, sales)
• Track and manage customer accounts, project updates, and key metrics using Excel and internal systems
• Assist in the development of customer presentations, training materials, and case studies
• Deliver product demonstrations and training sessions to customers and internal stakeholders
• Collaborate with cross-functional teams to resolve customer issues and improve service delivery
• Contribute to business development initiatives, including pricing models and customer insights
• Monitor industry trends and customer feedback to support product and service improvements
• Support marketing and promotional efforts related to New Flyer Connect

Requirements

WHAT YOU NEED TO BE SUCCESSFUL

• 1-2 years of experience in a customer-facing role (customer service, account management, or client support)
• Strong communication and interpersonal skills with a customer-first mindset
• Demonstrated ability to build relationships and understand customer needs

Proficiency in Microsoft Office (Excel, PowerPoint, Outlook)

• Strong organizational and time-management skills with attention to detail
• Ability to manage multiple priorities in a fast-paced, team-oriented environment
• Exposure to working in a manufacturing or automotive environment
• Interest in technology, data, or the transportation industry

ASSETS

• Experience working with software, telematics, or technical products
• Background in business, technology, or engineering-related fields
• Experience delivering presentations, training, or product demonstrations

PHYSICAL & WORKPLACE REQUIREMENTS

Primarily office-based with occasional collaboration across departments

Hybrid work environment based in Winnipeg, Manitoba

Up to 10% travel; must be eligible to travel in Canada or to the U.S.

Benefits

OUR WHY: We exist to move people. Our mission is to design, deliver, and support market-leading bus and motorcoach solutions that are safe, accessible, efficient, and reliable. Our values—safety, quality, integrity, accountability, teamwork, and sustainability—are at the core of everything we do.

NFI Group | We Move People - YouTube

Leveraging 450 years of combined experience, NFI offers a wide range of propulsion-agnostic bus and coach platforms, including market leading electric models. Through its low- and zero-emission buses and coaches, infrastructure, and technology, NFI meets today’s urban demands for scalable smart mobility solutions. Together, NFI is enabling more livable cities through connected, clean, and sustainable transportation. News and information is available at www.nfigroup.com, www.newflyer.com, www.mcicoach.com, nfi.parts, www.alexander-dennis.com, arbocsv.com, and carfaircomposites.com.

New Flyer is an equal opportunity employer. We celebrate diversity, ensure equitable experiences and are committed to creating an inclusive environment reflective of the communities we operate. Accommodations are available at all stages of the recruitment process, at the candidates’ request.

Visit website

New Flyer is North America’s heavy-duty transit bus leader and offers the most advanced product line under the Xcelsior® and Xcelsior CHARGE® brands. It also offers infrastructure development through NFI Infrastructure Solutions™, a service dedicated to providing safe, sustainable, and reliable charging and mobility solutions. New Flyer actively supports over 35,000 heavy-duty transit buses (New Flyer, NABI, and Orion) currently in service, of which 8,600 are powered by electric motors and battery propulsion and 1,900 are zero-emission. Further information is available at www.newflyer.com.

New Flyer is a subsidiary of NFI Group Inc. (NFI), one of the world’s largest bus and coach manufacturers. Leveraging 450 years of combined experience, NFI is leading the electrification of mass mobility around the world. With zero-emission buses and coaches, infrastructure, and technology, NFI meets today’s urban demands for scalable smart mobility solutions. Together, NFI is enabling more livable cities through connected, clean, and sustainable transportation.