E-commerce Admin Associate

MUCH PROSPERITY TRADING INTERNATIONAL, INC. (MPTII) is one of the best suppliers and distributors of value-for-money household products in the Philippines. It all began in 1958 as a sole proprietorship type of family business in Binondo, Manila.

Now, more than five decades and three generations later, Much Prosperity Trading expanded as a corporation under the name, “Much Prosperity Trading International, Inc.” on January 25, 2010. With over 50 years in the industry, MPTII is on its way on becoming the best of the best - with products at par with global standards, more professionalized systems, and empowered people.

Our House Brand Omega is MPTII's House Brand. Our long tradition, experience, and passion for innovation drive us to develop new products for the Filipino market. Our products have been carefully developed through a product development system and well-packaged to suit the dynamic needs of Filipino families.

Job Description

Job Summary

The E-Commerce Fulfillment Admin Associate is responsible for supporting the end-to-end

fulfillment operations of the company’s e-commerce platforms. The role ensures accurate and

timely order processing, effective coordination with logistics partners, and proper handling of

returns, damages, claims, and disputes. This position plays a critical role in maintaining

operational efficiency and compliance with platform standards and company policies.

Key Responsibilities

Process and monitor daily e-commerce orders, ensuring fulfillment within platform deadlines and cut-off times
Coordinate with logistics couriers for order pick-up, delivery scheduling, and resolution of shipment-related issues
Handle and process returned and damaged orders in accordance with platform guidelines
Prepare and file claims and disputes with e-commerce platforms and logistics partners, ensuring complete and accurate documentation
Track, monitor, and follow up on all claims and disputes until resolution
Maintain organized and accurate records of returns, claims, and courier communications for audit and reporting purposes
Generate regular reports on fulfillment performance, returns, and exceptions for management review
Support overall customer satisfaction by ensuring smooth, timely, and accurate fulfillment operations

Qualifications

Qualifications

Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, or any related field
At least 1–2 years of experience in e-commerce, fulfillment, logistics, or related operations (experience in Shopee/Lazada is a plus)
Familiarity with e-commerce platforms, order management systems, and courier processes
Experience in handling returns, damages, claims, and dispute processing is an advantage
Strong attention to detail with a high level of accuracy in data handling and documentation
Good organizational and time management skills; able to handle multiple tasks and meet deadlines
Proficient in Microsoft Excel or Google Sheets (basic reporting and tracking)
Effective communication skills for coordination with internal teams and external partners
Ability to work in a fast-paced and high-volume environment
Trustworthy and able to handle sensitive operational data with confidentiality