Resort Manager

A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

Job Description

We are seeking an experienced and dynamic Resort Manager to lead our luxury resort operations in the stunning location of Ko Yao Yai, Thailand. This is an exceptional opportunity for a hospitality professional to oversee all aspects of resort management while delivering world-class guest experiences in one of Thailand's most beautiful destinations.

Lead and manage all resort operations including front office, housekeeping, food and beverage, recreation, and maintenance departments

Develop and implement strategic initiatives to drive revenue growth and operational excellence

Oversee daily operational activities ensuring seamless guest experiences and service quality standards

Manage, mentor, and develop department heads and staff to maximize their effectiveness and professional growth

Monitor and analyze key performance indicators to meet and exceed business objectives

Ensure compliance with local regulations, safety standards, and corporate policies

Handle guest relations and resolve complex issues to maintain high satisfaction levels

Collaborate with corporate teams to implement brand standards and operational programs

Manage resort budgets, financial planning, and cost control measures

Coordinate marketing initiatives and revenue management strategies

Oversee staff recruitment, training, and performance management processes

Maintain strong relationships with local vendors, suppliers, and community stakeholders

Qualifications

Bachelor's degree in Hotel Management, Hospitality Management, or related field
Minimum 5-7 years of progressive management experience in luxury resort or hotel operations
Previous experience in Food and Beverage Operations to Executive Assistant Manager level or above
Strong commercial and business acumen with proven track record of achieving financial targets
Demonstrated leadership skills with experience managing multi-departmental teams
Excellent guest relations and customer service expertise
Proficiency in budget management and financial analysis
Knowledge of property management systems and hospitality technology
Understanding of local Thai regulations and cultural sensitivity preferred
Multilingual abilities, particularly Thai and English, highly desirable
Strong problem-solving and crisis management capabilities
Passion for quality and commitment to service excellence
Results-driven mindset with analytical and strategic thinking abilities
Excellent communication and interpersonal skills
Flexibility to work in a dynamic resort environment with varying schedules