KYB Specialist, Account (Contract)

About The Role

This role supports day-to-day operational activities with a primary focus on KYC, KYB, and account-related reviews. You will be responsible for ensuring cases are processed accurately, compliantly, and within agreed SLAs, while working closely with checkers, supervisors, and cross-functional teams to maintain high service quality.

What You Will Do

• Review and process KYC, KYB, and account-related cases in accordance with internal policies and procedures
• Validate customer information and supporting documentation
• Identify discrepancies, potential risks, or missing information and take appropriate follow-up actions
• Manage assigned cases end-to-end, from intake through resolution
• Escalate complex, sensitive, or high-risk cases as required
• Maintain accurate and up-to-date records in internal systems
• Support account-related inquiries when operational capacity allows

What We Are Looking For

1–2 years of experience in operations, KYC, compliance, or a related function (preferred)

Strong attention to detail with good risk awareness

Ability to follow structured processes and consistently meet SLA targets

Clear written and verbal communication skills

Comfortable working with internal systems, tools, and dashboards

Team-oriented, dependable, and able to work independently after onboarding

Open to joining on a contract basis.