Inside Sales Representative (Bilingual Spanish/English)

Want to join a key team that helps the world read?

Ingram Content Group UK Ltd, is a leader in providing a comprehensive suite of inventory-free on-demand print and distribution services for books to the publishing industry. Lightning Source gives the publishing community options to print books in any quantity, one to 10,000, and provides its customers access to the most comprehensive worldwide bookselling channel in the industry.

The world is reading, and it is our goal to connect as many people as possible to the content they want in the simplest ways. If you want to be part of a customer-centric team that strives for excellence, collaboration, innovation, we can’t wait to meet you!

Job Description

Supports the IngramSpark International Business Development function by contributing to sales activity and account engagement across priority international regions.

The Inside Sales Representative helps drive unit sales growth and revenue performance through structured outreach, lead follow-up, and consistent pipeline support.

Builds and maintains relationships with international authors, publishers, affiliates, associations, joint venture partners, and distribution partners by assisting with onboarding, providing product information, and supporting ongoing account needs.

Works cross-functionally with customer support, marketing, distribution, finance, and analytics to align sales activity with international commercial priorities and optimize overall market performance.

Success is measured by contribution to unit volume and revenue growth, title, account activation, and pipeline progression across assigned international markets.

This role is based in Milton Keynes, UK.

Essential Duties

Grows assigned accounts by performing sales activities and creating pipeline of new clients.

Supports sales growth within assigned accounts by conducting outreach, identifying potential opportunities, and helping build a steady pipeline of new clients.

Completes outbound outreach via phone, email, social channels, and virtual meetings to generate interest in Ingram services.

Facilitates the consultation, onboarding, and account demonstrations required for acquiring a new client.

Conducts sales conversations, basic product demonstrations, and assists with onboarding activities to help transition prospects into active accounts.

Keeps customers informed about new services or products.

Provides Ingram with market information and actively participates in the development of new programs and services that meet the needs of the market.

Supports the growth of social media presence by way of creating content and supporting incoming clients, while also identifying potential high value potential clients.

Collaborates with cross-functional teams to address routine questions or issues that may affect the sales process or customer experience.

Follows up on inbound and event-generated leads, updates the sales pipeline, and supports conversion activities to move opportunities forward.

Identifies and assists with the creation and implementation of campaigns to highlight Ingram services and maximize sales.

Identifies and converts title acquisition and customer upsell opportunities

Shares market insights with senior team members to support catalogue and account growth.

Assists with marketing and sales initiatives by helping execute campaigns and engaging with potential clients through social media and other channels.

Provides coordination and logistical support for international tradeshows and industry events, including scheduling, materials preparation, and post-event follow-up.

Works with the Manager, Business Development to effectively manage and support the client group.

Determines customer needs and effectively communicates customer needs with management.

Qualifications

Knowledge, Skills and Abilities

Knowledge of the book industry or ability to acquire this knowledge

Comfortable working with a broad range of international stakeholders and partners.

Demonstrates a facility with or willingness to learn and work with data as it relates to book sales and marketing

Organizational skills

Ability to plan, execute, and present pitches and business projects to internal and external stakeholders

Ability to create, manage and promote social verticals

Experience with, or ability to learn, systems like Zendesk, Salesforce, and Sprout

Ability to meet deadlines and key deliverables

Interpersonal skills

Knowledge of principles and methods for promoting and selling products or services

Personal computing skills to include MS office (Excel, Word, Outlook)

Ability to effectively sell the company’s products/programs/services.

Critical thinking skills

Time management skills

Oral and written communication skills

Ability to negotiate

Influencing skills

Ability to work in a team

Ability to prioritize

Analytical skills

Team-oriented

Project-oriented

Ability to multi-task
Ability to be flexible/multi-task based on workflow demands
Ability to speak, write, and read in English and Spanish
Ability to develop constructive and cooperative working relationships with others, and maintain them over time
Ability to exercise effective judgment, sensitivity, creativity to changing needs and situations
Ability to maintain consistent, punctual and regular attendance
Ability to receive and give information in a courteous manner over the telephone, via electronic communication or in person
Ability to engage in active listening with coworkers, management and clients/customers
Attention to detail
Knowledge of organization, operating procedures and policies of the company
Ability to apply new knowledge, technology and procedure to job responsibilities
Ability to meet and maintain performance objectives (standards)
Ability to maintain full time work schedule during normal company operating hours

Education and Experience

Bachelor’s degree or equivalent experience.

2 years of experience supporting international sales, account management, partnerships, or book industry experience.

Fluent in written and spoken Spanish and English or other languages required.

Essential Physical Demands

Standard office environment
Sedentary work
Ability to operate computer equipment, including keyboard and monitor, phone equipment and other necessary office equipment

Additional Information

Perks/Benefits

• Competitive salary
• Generous holiday plus Bank Holidays

Company Sick Pay Scheme

Continuous Professional Development and Training Opportunities

• Free onsite parking
• Free Hot drinks
• Snack and Drink Vending machines on site
• Service Awards