Quality Manager (Cebu)

Quality Manager (Cebu) | Onsite

Start Date: ASAP

• Work Arrangement: 100% Onsite (Cebu)
• Shift Schedule | Restdays: Night Shift – No fixed weekends off

Non-negotiable Qualifications

• Finished a Bachelor's Degree - Any Discipline
• Experience in driving continuous improvement projects through six sigma with quantified benefits to customer
• Minimum of 5 years of Quality Manager level experience in the BPO industry

Highly Preferred

Lean Six Sigma - Green or Black Belt Certified or COPC (Customer Operations Performance Center) implementation leader

Principle Responsibilities

Providing Team Leadership in the application of Lean & Six Sigma tools and Process Excellence methodology.

Team up with Operations and Functional units to uncover and eliminate process bottlenecks, perform thorough root cause analyses, and implement effective solutions.

Lead and oversee projects aimed at optimizing end-to-end processes, encompassing measurement system validation and comprehensive auditing.

Foster a culture of Process Excellence by aligning productivity enhancements closely with strategic business objectives.

Partner with Transition teams to analyze volumes, establish metric baselines, and set ambitious targets for new process rollouts.

Steer the drive for standardization while embracing and applying global best practices.

Deliver engaging Quality Awareness training sessions and mentor project teams to successfully achieve certification and continuous improvement goals.

Manage impactful projects that transform business operations and spearhead the deployment of digital initiatives for enhanced performance.

Critical Skills Required

Proven leadership in quality control and improvement projects in fast-paced, dynamic environments.

Strong collaboration skills across diverse teams for impactful outcomes.

Adaptable and resilient in evolving global team settings.

Expert in Excel (PivotTables, Charts, Statistical functions) for data-driven decisions.

Skilled in analyzing complex processes to implement regional and global business improvements.

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