Bilingual Japanese Customer Support Specialist - Pampanga

Bilingual Japanese Customer Support Specialist - Pampanga

What You'll Do

Deliver world-class support via email and phone to our Earner & Spender clients with clear, prompt, and helpful solutions.

Provide timely insights to stakeholders using logical and effective communication channels.

Improve processes to enhance the customer experience, focusing on retention and satisfaction for high-value clients.

Identify patterns in customer interactions to optimize support systems as we grow.

Maintain excellence in core responsibilities while contributing to the teams long-term success.

Thrive in a high-volume, fast-paced environment across service industries, retail, hospitality, or other support areas.

Manage multiple tasks efficiently under pressure in a complex environment.

What You Bring

1–2 years of work experience.

Bachelors degree.

Ability to quickly identify and resolve customer issues, with a strong problem-solving mindset.

Customer-first attitude, taking independent and appropriate actions to support clients.

Open to 24x7 support with rotating day/night shifts and weekend offs (40 hours/week).

Bilingual in Japanese and English, with proficiency in spoken and written communication.

Preferred Qualifications

Previous customer experience is a plus.

Perks & Benefits

• HMO coverage
• Leave credits

Allowances

• Attendance bonus
• Monthly prizes and bonuses
• Referral bonus up to PHP 30,000

Work Setup

Onsite at SkyTech, IT Park, Mabalacat, Pampanga

• Rotating shifts
• 6-month project-based contract

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