L3 Systems Engineer (Remote)

L3 Systems Engineer (Remote)

Job Title: L3 Systems Engineer

About the Client: a Professional IT Services organization that provides Managed Services, Cloud Solutions and IT Projects focused on the future office. Our Smart Cloud Solution combined with our mobility offerings have set the way for Intelinet to provide customers with a total value-based solution for the server-less office. Intelinet was formed in 1982 and has earned partnerships with leading IT manufacturers such as Microsoft, VMware, Cisco, Dell, Veeam, StorageCraft, Cradlepoint, AT&T, IBM, and many more. Our Professional Services team provides customers with discounted hardware and skilled IT services in projects that are the right fit for our customers.

Overview: You'll manage tickets, assist escalations, handle deployments, and support Windows-based networks and cloud solutions. Strong troubleshooting skills, technical expertise, and excellent communication are required. CompTIA, Microsoft, or Cisco certifications are a plus, and a willingness to keep learning is a must. We value self-motivated professionals with integrity and top-notch customer service.

Responsibilities

Maintain Intelinet Ticketing & Project Systems

Manage and triage support tickets
Assist with escalations from Tier 1 & 2 engineers
Manage project deployments and configurations
Spearhead new client onboardings
Provide support for customer networks
Maintain complete technical documentation
Automate tasks and monitor their effectiveness
Design, deploy, and configure networks (LAN, WLAN, WAN, VPN)
Install and configure networking hardware, routers, switches, wireless, and firewalls
Design firewall configurations (NAT, PNAT, ACL, Content & Application Policies)
Design wireless configurations using SSID & authentication methods (LDAP, RADIUS)
Configure VLANs and network segregation
Monitor network performance and integrity; conduct regular network performance tests
Suggest improvements to network performance, capacity, and scalability
Create and implement network security measures

Server and cloud management

• Design, build, maintain, and manage Server 2016+
• Deploy physical and virtual server infrastructure
• Manage Hyper-V, VMware, Failover Clusters, and HA environments
• Administer Active Directory, DNS, DHCP, Print, File services
• Design and administer Disaster Recovery Solutions and Infrastructure
• Administer Azure, Entra ID, Exchange Online, SharePoint, OneDrive, Teams

Security management

• Implement security authentication methods (MFA, TOTP, SSO, Conditional Access, Zero Trust)
• Detect and clean viruses and malware
• Oversee and test security measures, including access authentication and disaster recovery

Workstation management

• Design, build, maintain, and manage Windows 10/11 devices
• Manage local, Active Directory, and Entra ID joined devices
• Handle profiles, migrations, and application troubleshooting
• Install and configure modern software

Qualifications

Knowledge, Skills and Certifications

3+ years of experience
Experience working in customer environments
Excellent customer relationship skills
Thrives in a team environment
Exhibits strong interpersonal and communication skills
Multitasks in a fast-paced environment
Sharp troubleshooting skills
Ability to work independently
Organizational and mentoring skills
Mentor team members on technical issues
Use of remote access tools such as LogMeIn and Screen Connect is a plus
Automate tasks and monitor their effectiveness
Proficient in Microsoft Office applications
With experience in ConnectWise PSA
Maintain complete technical documentation

Networking

Solid background in network administration and architecture
In-depth understanding of communication protocols (mainly TCP/IP) and routing protocols (e.g., BGP, OSPF)
Technical certifications preferred (A+, MCTS, VTSP, CCENT, or CCNA)
Design and deploy functional networks (LAN, WLAN, WAN, VPN)
Install and configure networking hardware
Configure routers, switches, wireless, and firewalls
Design firewall configurations including NAT, PNAT, ACL, Content & Application Policies
Design wireless configurations using SSID & authentication methods like LDAP, RADIUS
Configure VLANs and network segregation
Suggest improvements to network performance, capacity, and scalability
Experience with network diagnostic, monitoring, and analysis tools
Monitor network performance and integrity
Conduct regular network performance tests
Create and implement network security measures

Servers, Cloud, & Security

• Server 2016+ design, build, maintenance, and management
• Ability to create and deploy physical and virtual server infrastructure
• Manage Lights Out Management and Lifecycle Management using iDrac or other methods
• Support Hyper-V, VMware, Failover Clusters, and HA environments
• Administrate Active Directory and other primary server roles (DNS, DHCP, Print, File)
• Design and administer Disaster Recovery Solutions and Infrastructure

Administrate Azure and Entra ID

Administrate Exchange Online, SharePoint, OneDrive, Teams

• Implement security authentication methods (MFA, TOTP, SSO, Conditional Access, Zero Trust)
• Strong understanding of virus and malware detection and cleaning techniques
• Create, oversee, and test security measures (e.g., access authentication and disaster recovery)

Workstations

• Windows 10/11 design, build, maintenance, and management
• Local, Active Directory, & Entra ID joined devices
• Manage profiles, migrations, and application troubleshooting
• Install and configure modern software

Schedule: Night Shift (CST)

Setup: Remote

Why Join STAFFVIRTUAL?

Competitive compensation and benefits package

HMO Day 1 + FREE dependent coverage

De minimis and allowances

Attendance bonus

Paid time offs

Company-provided work setup (laptop, monitor, accessories)

Training, career growth, and global exposure

A collaborative and supportive team culture

If you're a motivated, client-focused professional who's ready to grow with a company that values people and performance, wed love to hear from you. Apply now and join our dynamic team at STAFFVIRTUAL!

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