Talent Acquisition Manager

About the company

Support Services Group is a leading U.S.-based global provider of high-touch omnichannel outsource contact center solutions. Founded in 1998, our award-winning customer experience (CX) solutions have created exceptional outcomes for more than 50 of the world’s top brands and their customers. We are an ambitious team of game changers who thrive on solving complex problems.

About the job

Oversee a team of recruitment professionals and manage daily tasks such as screening, interviewing, and assessing candidates. Ensure that our company attracts, hires, and retains top talent while also developing a strong talent pipeline.

Responsibilities

Coordinate the Talent Acquisition team's collaboration with Marketing, Training, Operations, and other internal teams to plan, source and recruit candidates by using databases, social media etc.

Provide insights and well documented recruiting reports to the team and organization

Preferred qualifications

Proficiency in various recruitment strategies and techniques.

• Knowledge of applicant tracking systems (ATS) and other recruitment tools.

Communication Skills

• Excellent verbal and written communication skills for interacting with candidates and hiring managers.

Interpersonal Skills

• Ability to build and maintain relationships with stakeholders.

Analytical Skills

• Ability to analyze recruitment metrics and data to improve processes.

Knowledge of Employment Law

• Understanding of relevant employment laws and regulations.

Organizational Skills

• The ability to keep many different hiring processes organized.

Ability to thrive in a collaborative working environment

Required qualifications

Apply with resume in English

Advanced English communication skills, both spoken and written.

Ability to work on site (Hermosillo, Sonora, Mexico).

Support Services Group is a CX solutions company who creates amazing experiences for the world’s best brands and their customers. We’re an ambitious team of innovators, risk-takers, and game-changers: the kind of folks who thrive on solving complex problems.