Helpdesk Associate

Support Services Group is seeking a talented and dedicated Helpdesk Associate to join our International Gaming Account.

What You Will Do

Be the first point of contact for our valued customers, addressing their queries and concerns with a focus on prompt and effective solutions.

Utilize your excellent communication skills to convey solutions clearly and concisely to customers, ensuring they fully understand and are satisfied with the resolution.

Recognize when issues require additional expertise and escalate them to the appropriate level of support while maintaining ownership of the problem.

Efficiently track, route, and redirect issues to the correct resources, ensuring a streamlined resolution process.

Keep customer records up-to-date and generate activity reports, contributing to the overall improvement of our support services.

Guide customers through step-by-step troubleshooting processes, demonstrating patience and professionalism.

Follow up with clients to ensure their satisfaction, provide feedback, and see issues through to resolution, reinforcing our commitment to excellent customer service.

Preserve and enhance your knowledge of help desk systems, products, and services to stay at the forefront of industry advancements.

Identify opportunities for procedure modifications or improvements, contributing to the continuous enhancement of our support services.

Maintain accurate and detailed records of customer interactions, ensuring proper documentation and closure of all issues.

About You

Demonstrated working experience in providing help desk support.

Must be a BS degree in Information Technology, Computer Science, or equivalent if no previous experience as a Helpdesk or equivalent position.

Strong client-facing and communication skills, enabling you to effectively interact with customers and colleagues.

Proficient in English with a working knowledge of help desk software, databases, and remote-control tools.

Advanced troubleshooting and multi-tasking skills, allowing you to address challenges efficiently and effectively.

Customer service orientation that goes above and beyond to exceed customer expectations.

If you are ready to embark on a rewarding career with a company that values innovation, teamwork, and customer satisfaction, then we want to hear from you!