IT & Systems Operations Analyst (Remote)

At HireHawk, we connect top global talent with high-performing U.S. companies. Our focus is on finding exceptional professionals who bring both expertise and drive to every role. We’re passionate about helping candidates grow their careers while supporting our clients with reliable, remote-ready talent that makes an impact from day one.

The IT & Systems Operations Analyst is a cross-functional role supporting both Technology Operations and Corporate IT functions. This position is responsible for maintaining the operational backbone of internal systems, including integrations, SaaS platforms, and employee access management.

This is not a traditional help desk role. The analyst will work across multiple enterprise systems, supporting integrations, monitoring system performance, and ensuring security and operational efficiency. The role offers exposure to a wide range of technologies and close collaboration with engineering and IT leadership, providing strong opportunities for growth.

Responsibilities

Integration Monitoring & Issue Resolution
Monitor integration platforms and resolve system errors across key workflows (e.g., eCommerce, 3PL, vendor tools)
Diagnose issues and escalate complex cases with documented root cause analysis
Track and report on system performance metrics, including error rates and SLAs
Integration Support & Maintenance
Assist in building and testing system integrations (data mapping, configurations, connections)
Perform routine maintenance tasks such as reprocessing failed jobs and updating credentials
ERP & Systems Support
Maintain system templates, reports, and saved searches
Ensure data accuracy through regular system audits and cleanup
Documentation & Reporting
Create and maintain runbooks for troubleshooting common issues
Document processes and maintain standard operating procedures (SOPs)
Onboarding & Offboarding
Provision and deprovision user accounts across internal systems
Manage contractor access and ensure timely expiration of accounts

SaaS Administration

• Maintain platform hygiene, including user access and permissions
• Conduct regular access reviews aligned with security best practices
• Track software usage and support license optimization

IT Support

• Troubleshoot access issues, login problems, and system errors
• Manage and respond to support tickets within defined SLAs
• Security & Compliance
• Support security initiatives, including training compliance tracking
• Assist with device management and endpoint security (MDM tools)
• Maintain asset inventory and software renewal schedules

Requirements

Required

• 1–3 years of experience in IT support, systems administration, or technology operations
• Experience with Google Workspace Admin and at least one SaaS platform (e.g., Slack, Shopify, or similar)
• Basic understanding of APIs, integrations, and data flows
• Experience with ticketing systems and working within SLAs
• Strong attention to detail and ability to follow documented processes
• Clear written communication skills
• Ability to work independently in a remote environment

Preferred

• Exposure to ERP systems (e.g., NetSuite)
• Familiarity with integration platforms (iPaaS tools)
• Experience with MDM tools (e.g., Intune, Jamf)
• Knowledge of identity and access management (SSO/SAML)
• Basic scripting or automation experience
• Background in eCommerce, retail, or DTC environments

Benefits

Access to a $200K+ perk marketplace with discounts on 150+ global services.

Option to withdraw up to 50% of approved earnings before payday.

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At HireHawk, we connect exceptional talent with leading companies across the United States.

Our goal is simple: make it easier for exceptional talent around the world to access meaningful remote opportunities.

By joining our network, you’ll have the opportunity to work with top US companies looking for skilled professionals ready to make an impact.

Whether you're looking to grow your career, collaborate with ambitious teams, or find a role that fits the life you want to live — HireHawk helps you get there.

Join a global community of talented professionals and start building your dream career from anywhere in the world.