Customer Service Representative

San Fernando, Pampanga, Philippines

Customer Service Representative

Job Description

Remote Employee BPO has an outstanding opportunity for you!

Role: Customer Service Representative

Compensation: Competitive Basic Salary

Bonus: 5,000 Perfect Attendance
Benefits: HMO plus 2 Free Dependents, P1,500 Rice Allowance, Night Differential, Free Meal, Free Uniform, Government Mandated Benefits, Company Events
Work Schedule: 10:00 pm to 7:00 am Philippine Time
Work Setup: Permanent Work-from-Office | San Fernando, Pampanga

Job Duties and Responsibilities

Handling customer inquiries and complaints

Resolving service-related issues and concerns amicably

Documenting and updating customer records based on interactions

Inputting and coordinating data entry

Preparing reports for management review and analysis upon request

Providing administrative support to our clients and company business divisions

Navigate through multiple platforms with speed and accuracy.

Other duties as assigned

Explain the audit process to the policyholder clearly (training will be provided).

Follow up with the policyholder as needed using MS Outlook.

Handle an average of 60 cases a day.

Required Skills

• Strong work ethic
• Knowledge of the Microsoft Suite (Outlook, Excel, Word, etc.)
• Effective time management and organizational skills
• Ability to multitask and work in a fast-paced environment
• Excellent communication skills, both verbal and written
• Strong interpersonal and customer service skills

Desired Skills

Efficient and accurate typing skills

Ability to interact with others professionally and with confidence

Prior customer service experience is a plus.

Must have excellent English communication skills

Must have proven experience working in a customer service role in a BPO setup.

Required Skills

Ms Outlook BASIC Analysis Organizational Skills Typing Excel Salary Communication Skills Compensation Government Data Entry Records Time Management Customer Service Business Training Communication Management

Package Details

• HMO plus 2 Free Dependents
• P1,500 Rice Allowance

Night Differential

Free Meal

Free Uniform

Government Mandated Benefits

Company Events

12 SIL

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