CPT-10858 Assistant Community Manager VA

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Title: Independent Contractor – CPT-10858 Assistant Community Manager VA/Business Support/Junior-Advanced Level (Remote).

Overview

20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.

The objective of each engagement is to seek a highly organized and professional Community Management Virtual Assistant to support a Community Manager in the Property Management / HOA sector.

This role requires strong administrative skills, attention to detail, and the ability to communicate professionally with Boards of Directors, homeowners, vendors, and internal departments. The ideal candidate is proactive, organized, tech-savvy, and comfortable managing multiple priorities in a fast-paced environment.

Scope of Services

Contractors will be required to provide services that align with the following client tasks

Collect and process ARC requests where applicable

Produce work orders/service requests subject to policy

Coordinate access for service providers as required to complete service requests

Send invoices to Accounts Payable

Track and manage unit leases and unit insurance

Process move in/move out applications

Schedule move in/move out

Process owner verification forms daily

Monitor and process clubhouse reservations

Schedule and coordinate clubhouse access and inspections

Assist with special projects as requested by the Regional Vice President, Regional Director or Community Manager

Draft, proof and send communications to the boards and communities, including Issue Eblasts through software

Assist managers in preparations for Board meetings and Annual Meetings

Track and organize meeting proxies and ballots

Schedule and set-up conference room meetings

Maintain community contacts for Associations

Build and maintain productive relationships with other departments within the company

Vantaca – enter and respond to Action Items assigned to ACM role

Vantaca – post documents and maintain information in Vantaca (owner contact, Additional Info, etc.)

Monitor and respond to email correspondence for personal and regional inboxes

Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.

Skills

The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements

Is professional and courteous
Has strong organizational skills and attention to detail
Has strong administrative skills
Able to prioritize tasks and follow through
Has the ability to troubleshoot problems
Is a team player
Is proficient using all business-related software programs and hardware equipment
Has the ability to learn new software platforms
Can accurately perform tasks involving data entry
Has the ability to negotiate and mediate
Has the ability to read and understand association governing documents
Has excellent customer service skills
Has excellent oral and written communication skills
From Philippines and Mexico only due to the system's location limitations

Application/ Software Required Knowledge

• Inhouse software called: VANTACA (client to train); web-based
• MS Office – mandatory Outlook, Teams, Zoom
• MS Forms - preferred (and will be used)

Work Schedule

Contracted Hours per Week: 40 Hours

Scheduled Working Days: Monday through Friday

Daily Working Time: 8 AM to 5 PM EST

Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.

Terms of Engagement

• Contractors will operate under a Master Services Agreement and a Statement of Work
• This is not an offer of employment; contractors are not employees of 20four7VA or any client
• All compensation is processed through 20four7VA according to the terms of the engagement
• Role Summary & Requirements

REQUIRED SERVICE: Business Support

REQUESTED EXPERIENCE TIER LEVEL: Junior, Senior, Advanced Level

Contracted Hours per Week: 40hours/week

Daily Working Time: 8 AM-5 PM EST

Scheduled Working Days: Monday-Friday

REPORTING TO/POC: To Be Determined

Number of VAs: 1

GENDER PREFERENCE: None

LANGUAGES SPOKEN/PREFERENCE: English

ACCENT PREFERENCE: None

REGION PREFERENCES: Philippines/Mexico

What we offer

Competitive rates

Weekly payments

Various open roles are available

Free training and upskilling

Constant support and guidance

A vibrant community always ready to support you

And more!