Customer Service Officer ACMV

Fuku · Singapore, SG · about 2 months ago

Coordinate and optimize daily technician schedules, strategically pairing teams with jobs to ensure maximum efficiency and service delivery.
Act as the primary point of contact for Management Agent (MA) inquiries, professionally handling communications via phone, email, and WhatsApp.
Prepare accurate quotations for repair or replacement works, proactively following up with customers for approval and recording job confirmations for tracking purposes.
Prepare and submit essential safety and regulatory documentation, including Risk Assessments (RA), Safe Work Procedures (SWP), and Method of Statements (MOS) for servicing works.
Maintain meticulous records of job confirmations, contractor summary sheets, and project milestones (e.g., WRPC, SE) for both internal and client reporting.
Arrange for necessary site entries and work permits with building management, and liaise with suppliers to check parts availability for upcoming repairs.
Provide proactive status updates to clients regarding technician arrival times, and resolve service-related feedback or complaints to maintain high satisfaction levels.
Perform any other tasks as assigned by the Manager or Management.

Headquarters

Singapore

Work Location

on-site

Job Category

Customer Success

Application Deadline

Not specified

Job Type

full-time

Experience Level

Not specified

Application Method

Apply via Website

Salary

Not specified

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