FIXED ACCESS NETWORK ENGINEER for BGC Taguig area

DUTIES AND RESPONSIBILITIES

The successful candidate will utilize his/ her advance knowledge of telecommunications and excellent customer service skills in this position to:

Provide technical support service to customers independently or jointly with a technical support team.

Develop the technical solution and issue the design documents: HDL, LLD;

Provide detailed information on how to set up, configure, and upgrade Access Network Products.

Pre-sales support for testing, bidding or holding workshops in the field of Fixed Access Network;

Track and solve all technical issues appeared during the testing/workshop/bidding activities, provide to the customer the necessary technical support and suggestions, keep good cooperation with customer, workshop attending if required;

Troubleshoot hardware and software issues and identify network/ applications issues;

Use various department tools, technical knowledge, lab equipment and on-line resources for providing the technical solution to customer.

Qualifications

Technical degree;

High- level English;

Familiarity with the following products or solutions: DSLAM, MSAN, OLT, MxU, FTTX, GPON, xDSL, management and monitoring systems (U2000);

Strong customer service experience, technical support and troubleshooting skills;

Minimum of 1 year of telecommunications customer service/ technical support experience;

CCNA qualification is mandatory;

Capable of taking initiative to identify, resolve problems and improve work environment;

Ability to work on multiple tasks at the same time and prioritize them accordingly;

Good spirit and adaptability;

Ability to work in a fast paced and dynamic environment.