Customer Service & Billing Specialist

About Us

We are a dynamic organization committed to excellence in customer service and operational efficiency. We’re looking for a dedicated Customer Service & Billing Specialist to join our team and ensure our billing processes run smoothly while providing exceptional support to our customers.

Job Summary

The Customer Service & Billing Specialist will be responsible for managing customer inquiries related to billing, processing transactions accurately, and maintaining detailed records using Salesforce and Excel. The ideal candidate is detail-oriented, highly organized, and passionate about delivering excellent customer service.

Key Responsibilities

Customer Service

Respond promptly and professionally to customer inquiries regarding billing issues.

Provide clear communication and effective solutions to resolve billing discrepancies.

Billing Management

Process billing transactions accurately and efficiently.

Reconcile accounts and ensure timely billing cycles.

Data Management & Reporting

Utilize Salesforce to manage customer accounts and update billing information.

Prepare and maintain detailed billing reports and spreadsheets using Excel.

Track and analyze billing data to identify trends and potential improvements.

Collaboration & Process Improvement

Work closely with cross-functional teams to streamline billing processes.

Provide feedback and recommendations for process enhancements to improve customer satisfaction and operational efficiency.