Amazon Account Manager

Job Title: Amazon Account Manager

Remote | Full-Time | 10:00 AM - 6:00 PM EST (Monday - Friday)

We are looking for an experienced Amazon Virtual Assistant to manage the day-to-day operations of our Amazon Seller Central account. This role focuses on account health, listings, customer support, and growth-related initiatives.

Responsibilities

Content Creation for New Listings

• Create optimized titles, bullet points, descriptions, and backend search terms
• Assist with A+ Content structure and copy
• Ensure all content complies with Amazon policies

Listing Optimization

• Optimize listings for SEO and conversion
• Improve titles, bullets, and imagery based on performance data
• Analyze sessions, conversion rates, and keyword performance

Listing Management

• Monitor listings for unauthorized edits, suppressions, or missing content
• Update titles, bullet points, descriptions, and backend keywords
• Upload and manage A+ Content and Brand Store updates
• Coupons & Promotions
• Create and manage coupons, deals, and promotions
• Monitor performance and report results
• Coordinate promotions with internal campaigns

Creator Connections

• Manage Amazon Creator / Influencer connections
• Reach out to creators for product collaborations
• Track creator content, performance, and approvals

Case Management

• Open, manage, and follow up on Seller Central cases
• Resolve listing issues, suppressed ASINs, policy warnings, and Brand Registry cases
• Maintain a case log and ensure timely resolution

Customer Support

• Respond to buyer messages
• Handle returns, refunds, and A-to-Z claims
• Monitor negative feedback and request removal when eligible

Account Health Overview

• Monitor Account Health Dashboard daily
• Track policy violations, performance metrics, and suppression risks
• Proactively flag and escalate issues that may impact account standing