Partner Engagement Associate Balikpapan

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

Balikpapan is one of Grab's important cities in Kalimantan, alongside Samarinda, Pontianak, and Banjarmasin. It is a focus city for multiple strategic programs and campaigns (both EDLP and non‑EDLP).

Get to Know the Role

As a Partner Engagement (PE) Associate, you will be responsible for ensuring a healthy and reliable driver supply, strengthening driver community engagement, and coordinating with internal teams and external stakeholders to support Grab's growth in East Kalimantan. Reporting to the Assistant Manager, you will work on-site in our Balikpapan Office

The Critical Tasks You Will Perform

Develop partner engagement strategies and city-level campaigns to achieve Balikpapan's growth, reliability, and performance targets.

Lead end-to-end driver acquisition (online/offline) and monitor important supply metrics, driving corrective actions to ensure and reliable supply.

Plan and manage regular driver community engagements (Kopi Darat) to collect feedback and address early-stage on-ground issues.

Design and implement incentive and performance strategies to improve online hours (OH), cancellations, and overall service quality using data-driven insights.

Identify training needs and deliver structured training programs to enhance driver quality, reduce cancellations, and improve customer experience.

Coordinate with Central Ops, Marketing, city teams, and other internal functions to align programs and ensure city execution.

Support collaboration and follow‑ups with authorities, government bodies, communities, and other external partners across East Kalimantan.

Manage city-level projects and tasks with discipline, including reporting, driver communications, and ad-hoc programs to improve supply reliability and engagement.

Qualifications

What Essential Skills You Will Need

Bachelor's degree in any field

At least 2 years of experience in operations/city management, community or partner management/sales, or field execution (tech, transport, or FMCG).

Data-driven: able to read dashboards, find basic insights, and turn them into action plans.

Experienced in working under target with proven achievement records

Knowledge of the Balikpapan / East Kalimantan ecosystem and networks is preferable

Willing to be mobile within Balikpapan and surrounding areas.

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer

We have your back with Term Life Insurance and comprehensive Medical Insurance.

With GrabFlex, create a benefits package that suits your needs and aspirations.

Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave

We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.

Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.