Cloud & Endpoint Support Engineer (Tier 2)

Cloud & Endpoint Support Engineer (Tier 2)

Metro Manila, Philippines

$ 1,600.00 - 2,200.00 (US Dollar)

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• Job Openings Cloud & Endpoint Support Engineer (Tier 2)
• About the job Cloud & Endpoint Support Engineer (Tier 2)
• Working Schedule: Monday – Friday, Eastern Standard Time

Work Arrangement: Fully Remote

Salary Range:$1,600 – $2,200 USD/month

Employer: An IT Managed Service Provider located in Mount Pleasant, South Carolina.

Role Overview

The Cloud & Endpoint Support Engineer (Tier 2)is responsible forday-to-day endpoint operations and Microsoft 365 support across multiple client environments. This is a hands-on role focused on consistent execution, endpoint hygiene, patching, troubleshooting, and clear documentation.

Key Responsibilities

Administer Microsoft 365 and core Azure/Entra ID services (user/mailbox management, Conditional Access changes,retentionand mailbox policies).

Configure and manage Intune, Autopilot, Group Policy, application deployments, and configuration baselines.

Execute scheduled Windows and third-party patching, including reporting and remediation.

Monitor andmaintainendpoint security baselines and EDR/RMM agents (e.g.,SentinelOne, Arctic Wolf,NinjaOne).

Troubleshoot endpoint, mail flow, DNS, authentication (SPF, DKIM, DMARC), and basicfirewallissues.

Resolve Tier 2 escalations and collaborate with senior engineers for complex incidents.

Maintain runbooks for onboarding/offboarding, device builds, patching, and routine maintenance.

Use PowerShell for basic automation, validation, and reporting.

Document all work clearly and accurately.

Serve as the primary, hands-on owner of scheduled maintenance windows—executing,validating, and documenting patching and maintenance activities—and performemergency after-hourschanges asrequired.

Qualifications

3–5 years of experience supporting Microsoft 365 and Windows endpoints.

Strong hands-on experience with Intune, Autopilot, Group Policy, and patching workflows.

Experience with EDR/RMM tools in a support capacity.

Solid troubleshooting and documentation skills.

Clear and professional communication skills.

Package Details

Benefits

• a. 13th Month pay
• b. Health Stipend
• c. Government Contribution Allowance
• d. Personal Time Off (PTO)

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