Quality Assurance

CSS Corp is the global leader in technology support. Over 140 clients, including Fortune 1000 enterprises, count on our expertise in supporting enterprise and consumer products, managing IT infrastructures (stand-alone, cloud or mobile-enabled), and deploying networks. According to a leading analyst agency, CSS Corp has been listed as a challenger for product and technical support services in its latest report.

Job Description

Facilitates audits and reviews/analyzes data and documentation
Plans and implements total quality management programs and initiatives
Develops, implements, and leads key process improvement efforts and influences cross-functional efforts
Assists in the development of systematic approaches
Creates new solutions, factoring in existing methods and procedures
Determines key activities within and between the functions of the organization
Focuses on the factors such as resources, methods, and materials that will improve key activities of the organization
Aligns the processes that will best achieve the optimum results
Maintains continual improvement of products, processes and systems
All other duties as assigned

Qualifications

• Communication Coach with some QA experience (preferred not required)
• Minimum 1 year doing coaching and feedback for communications
• Minimum 1 year doing communications training
• can design training modules
• Working knowledge of MS office applications

Additional Information

Why Join Us

• 18% Night Differential
• HMO Coverage plus dependent coverage
• Convertible SL credits

12 VL, 12 SL and 5 EL

Fun working environment and spacious office