FULLY REMOTE Student Support Agent – EdTech Apply for this job Student Support Agent – EdTech

About the company

Remote World is partnering with a US-based online learning platform to hire for this role. They host courses from over 10,000 instructors and serve 300,000+ students globally — from career changers to university students. When learners hit a problem, they need fast, helpful support to stay on track.

The role

You'll help students get the most out of the platform — resolving technical issues, answering questions about courses and billing, and making sure nothing gets in the way of their learning. You'll work via live chat and email and be the friendly face of the product.

What you'll do

Handle inbound queries from students via live chat and email

Troubleshoot access, video playback, and account login issues

Help with billing, refund requests, and subscription changes

Escalate technical bugs to the product team with clear reproduction steps

Update the help centre with answers to questions that come up repeatedly

What you'll need

Excellent written English — clear, patient, and encouraging

Comfortable explaining technical steps to non-technical users

Organised and able to manage a support queue independently

Genuine interest in education and helping people learn

Nice to have

Experience in edtech, e-learning, or academic support

Familiarity with helpdesk tools (Intercom, Freshdesk, or similar)

Background in teaching, tutoring, or student services

What you'll get

$380–$580 USD/month based on experience

Fully remote with flexible hours

Meaningful work — you help people achieve their learning goals

Paid leave

Path to Senior Support or Customer Success roles

Apply with your CV and a short note on why you'd enjoy supporting students.

We welcome applications from people of all backgrounds. If you meet most but not all of the requirements, please apply anyway.

Locations

Vietnam

Remote status

Fully Remote

About Remote World

Remote World was founded in 2023 with a simple belief: the future of work is remote, and everyone should have access to quality remote opportunities regardless of their location.

We noticed that while remote work is growing rapidly, many talented individuals around the world struggled to find legitimate, well-paying remote positions. At the same time, employers were struggling to find qualified remote talent from a global pool.

Remote World was created to solve this problem by building a comprehensive platform that not only connects job seekers with employers, but also empowers workers to develop the skills they need to succeed in remote environments.

Today, we're proud to have connected over 500 talented professionals with remote opportunities worldwide, and we're just getting started.

Founded in 2023

• VIETNAM · FULLY REMOTE
• Student Support Agent – EdTech
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