FULLY REMOTE Live Chat Support Agent – SaaS Apply for this job Live Chat Support Agent – SaaS

About the company

Remote World is partnering with a US-based project management SaaS company to hire for this role. They serve over 100,000 business users globally and their onboarding experience — including live chat support — is a key driver of whether new customers stick around or churn.

The role

You'll be on live chat supporting new and existing users as they get set up and grow into the product. You'll answer product questions, walk users through features, troubleshoot issues, and make sure every interaction increases a customer's confidence in the platform.

What you'll do

Handle live chat and email queries from new and existing users

Guide users through product setup, key features, and integrations

Troubleshoot account and technical issues and escalate where needed

Identify users at risk of churning and flag to the Customer Success team

Contribute answers to the knowledge base to reduce repeat queries

What you'll need

Excellent written English — clear, helpful, and human

Quick learner — you can get to grips with SaaS products and explain them clearly

Comfortable managing a live chat queue during busy periods

Self-motivated and reliable working independently

Nice to have

Experience supporting SaaS products via live chat

Familiarity with Intercom, Drift, or similar live chat tools

Understanding of project management or productivity software

What you'll get

$480–$750 USD/month based on experience

Fully remote with flexible hours

Product training provided — you'll know the platform inside out

Paid leave

Path to Senior Support, Customer Success, or Onboarding Specialist roles

Apply with your CV and a short note on a SaaS product you use regularly and what you think makes its support great or poor.

We welcome applications from people of all backgrounds. If you meet most but not all of the requirements, please apply anyway.

Locations

Nigeria

Remote status

Fully Remote

About Remote World

Remote World was founded in 2023 with a simple belief: the future of work is remote, and everyone should have access to quality remote opportunities regardless of their location.

We noticed that while remote work is growing rapidly, many talented individuals around the world struggled to find legitimate, well-paying remote positions. At the same time, employers were struggling to find qualified remote talent from a global pool.

Remote World was created to solve this problem by building a comprehensive platform that not only connects job seekers with employers, but also empowers workers to develop the skills they need to succeed in remote environments.

Today, we're proud to have connected over 500 talented professionals with remote opportunities worldwide, and we're just getting started.

Founded in 2023

• NIGERIA · FULLY REMOTE
• Live Chat Support Agent – SaaS
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