FULLY REMOTE Patient Support Coordinator – HealthTech Apply for this job Patient Support Coordinator – HealthTech

About the company

Remote World is partnering with a UK-based telehealth platform to hire for this role. They connect patients with GPs and healthcare professionals via video and messaging, making healthcare accessible without the wait. Their support team helps patients navigate appointments, prescriptions, and the platform itself.

The role

You'll support patients via live chat and email — helping them book and manage appointments, access prescriptions, and resolve technical access issues. Healthcare support requires a higher level of empathy and discretion than most roles, and that's exactly what this team is known for.

What you'll do

Handle inbound patient queries via live chat and email

Help patients book, reschedule, and cancel appointments

Guide patients through accessing their prescriptions and medical records on the platform

Troubleshoot login and video call issues before and during appointments

Escalate clinical or safeguarding concerns to the medical team immediately

What you'll need

Warm, professional written English — patients are often anxious

Discreet and trustworthy with sensitive health information

Calm and composed — healthcare queries can be urgent and emotionally charged

Reliable and punctual for shift coverage

Nice to have

Experience in healthcare, medical administration, or patient services

Familiarity with telehealth platforms or NHS service pathways

Background in customer support in a regulated industry

What you'll get

$500–$800 USD/month based on experience

Fully remote with flexible hours

Meaningful work with direct impact on people's health and wellbeing

Paid leave

Path to Senior Patient Support, Operations, or Healthcare Admin roles

Apply with your CV and a short note on any experience in healthcare, patient-facing, or sensitive customer support roles.

We welcome applications from people of all backgrounds. If you meet most but not all of the requirements, please apply anyway.

Locations

Nigeria

Remote status

Fully Remote

About Remote World

Remote World was founded in 2023 with a simple belief: the future of work is remote, and everyone should have access to quality remote opportunities regardless of their location.

We noticed that while remote work is growing rapidly, many talented individuals around the world struggled to find legitimate, well-paying remote positions. At the same time, employers were struggling to find qualified remote talent from a global pool.

Remote World was created to solve this problem by building a comprehensive platform that not only connects job seekers with employers, but also empowers workers to develop the skills they need to succeed in remote environments.

Today, we're proud to have connected over 500 talented professionals with remote opportunities worldwide, and we're just getting started.

Founded in 2023

• NIGERIA · FULLY REMOTE
• Patient Support Coordinator – HealthTech
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