Community Health Coordinator (CHC) Program- Independent Contractor

The Community Health Coordinator (CHC) is responsible for helping members and their

families to navigate and access community services, and other resources, to support

Social Drivers of Health including overall and maternal health, housing, transportation and

early childhood education. The CHC may provide person-centered support that positively

impacts healthy behaviors. The CHC coordinates referrals to providers and the Case

Managers to support an integrated approach to access care and social support services.

As a priority, activities will promote, maintain, and improve the health of members and their

family. CHC provides social support and informal counseling, advocates for individuals and

community health needs.

FLSA Status

Non- Exempt

Salary Range

$23.00/hr -$27.00/hr

Reports To

Manager

Direct Reports

None

Location

Los Angeles

Travel

• Up to 100%
• Work Type

Regular

Schedule

Part- Time

Position Description

• Educate members about healthcare management services, connecting them with

enrollment and serving as a liaison between the member/family and any services they

may need.

•Lead new member orientations.

• Support individuals and family as they navigate the health care system, and assist

members in accessing health-related services and community resources, such as

transition to improvement in self-care, health care management, and health literacy.

• Establish trusting relationships with members and their families while providing general

support and encouragement.

• Provide ongoing follow-up and goal setting with members/families.
• Communicate effectively and work collaboratively with all parties (members, families,

colleagues, and community-based organizations) as needed.

• Remove barriers that prevent members from accessing health and social services, such

as connecting with transportation resources.

• Assist and ensure individuals have primary care appointments, appropriate specialist

appointments and any necessary testing scheduled to close care gaps and reduce ED/

hospital utilization, working closely with L.A. Care provider teams.

• Document member and non-member information and interactions following

documentation best-practices.

• Complete proper escalation and triage protocol as needed.
• Support with existing relationships and development with community-based

organizations.

Position Expectations

• Be committed to the mission of L.A. Care.
• Complete required training to align with role competencies.
• Behave in a professional manner and consistently demonstrate and promote the

values of respect, honesty, and dignity for the member, families, and the health care

team.

• Work in-person and onsite during business operating hours.
• Accommodate flexible schedule with the potential to work evenings and weekend.
• Committed to the constant pursuit of excellence and teamwork in improving the care

of the member and families in the community.

• Be punctual for scheduled work.
• Maintain confidentiality and protect the program by abiding by laws and principles

related to confidentiality

Qualifications

• Valid California Driver’s License
• High school graduate or equivalent required; Associates Degree with areas of focus

in social work, public health, behavioral health, administration or related field

preferred.

• Basic computer skills required.
• Written and oral fluency in English is required; Spanish fluency may be required for

some locations; Depending on location of placement, additional languages may be

preferred

• Experience working in a multi-cultural and community-based setting for at least 1 to 2

years preferred.

What We Do

Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time. Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.