Virtual Receptionist & Customer Support - EST Hrs (Remote)

ISTA Personnel Solutions is a dynamic and fast-growing BPO company. We are not a recruitment agency – we operate as a dedicated extension of our clients’ teams, delivering high-quality service with precision, efficiency, and a personal touch.

We are seeking a professional Virtual Receptionist & Customer Support to join our remote team. In this role, you will handle inbound calls, schedule appointments, manage data using cloud-based systems, and ensure smooth client interactions with accurate record-keeping.

PLEASE NOTE

Working Hours

Monday – Thursday: 9:00 AM – 6:00 PM EST (3:00 PM – 00:00 AM SAST)

Friday: 9:00 AM – 1:00 PM EST (3:00 PM – 7:00 PM SAST)

Sunday: 9:00 AM – 1:00 PM EST (3:00 PM – 7:00 PM SAST)

(Hours subject to change depending on daylight savings.)

Public Holidays: This role requires working on both South African and U.S. public holidays. Compensation for SA public holidays will be in accordance with the BCEA.

Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability is mandatory. Applicants without a fixed fibre line cannot be considered.

Power Backup: Reliable backup is required to manage load shedding or outages. Applicants without a power backup cannot be considered.

Work Environment: Fully remote.

Key Responsibilities

Answer incoming calls with professionalism and courtesy.

Schedule appointments using cloud-based systems.

Perform accurate data entry and maintain client records.

Prepare basic reports using Excel.

Collaborate with internal teams to ensure seamless service delivery.

Requirements

Soft Skills

Strong verbal and written English communication.

Detail-oriented, organized, and proactive.

Technical Skills

Proficient in Microsoft Outlook and MS Office Suite.

Basic Excel skills for reporting purposes.

Experience

Previous customer service or administrative experience is preferred but not mandatory.

Industry experience is not required.

If you are not contacted within 14 working days, please consider your application unsuccessful.

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ISTA Solutions is home to rockstar professionals who aim to be engaged in defining and building an employee centric culture, focused on long term success, work-life balance, and life-long learnings. From the industries we support, to the functions we perform, ISTA has structured ourselves differently from other outsourcing companies; effectively setting ourselves apart from the rest of the pack. If you are looking for something new and something different, where you are engaged not only in your own success but in defining and building the culture you want to belong in, you've come to the right place.