Customer Success Representative, Velocity (German speaker)

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.

About the Role

The Customer Success Representative (Velocity Accounts) is responsible for the renewal of customer maintenance contracts in their assigned territory/segment; this includes providing quotes directly to customers and/or their assigned channel partners. The Customer Success Representative is responsible for ensuring the best customer experience as well as customer retention, with the customer success being number one objective. The Customer Success Representative is also responsible for upselling customers to premium services and for identifying opportunities for add-on sales of Veeam products. This position is focused on driving revenue bookings and overachieving quotas through retaining customers.

What You’ll Do

Responsible for overachieving Quota tied to territory Renewal and Expansion goals

Effectively manages renewal and ensures growth of all contracts in assigned territory

Removes any obstacles to renewal and goes above and beyond to ensure customer retention and satisfaction

Proactively monitors the funnel of expiring agreements, executes actions in timely manner to ensure the continuation of assigned customers on maintenance agreements

Provides timely proposals and quotes as requested pursuant to terms of customer and/or partner agreements

Efficiently handles customer and partner inquiries related to quotes, pricing, co-terming, up-selling and reinstatement of maintenance contracts

Cold call customers with lapsed support, with the goal to reactivate support.

Work cross functionally with Sales and others to ensure customer retention, prepare NSQ's

Positively interacts and collaborates with customers, Veeam partners, and Veeam associates

Identifies and pursues maintenance reinstatement opportunities

Assists in negotiation of maintenance agreements

Accurately records all activities on customer/partner record in Veeam's customer relationship management system (SalesForce.com)

Overachieves target quota

Focuses on customer retention, renewal rate, and high velocity selling with special attention to maximizing revenue generation with our Velocity customer base

Ensure appropriate support to Veeam’s channel partners, to successfully close renewal and additional licenses

Impeccable Salesforce hygiene

Manages inbound Renewal inquiries though different Renewals portals

Prioritize workload in order to meet all KPIs, goals and objectives.

Meet Daily/Weekly SLAs & maintain high Customer Satisfaction ratings

Other duties, as assigned

What You'll Bring

Bachelor’s Degree required (a combination of education and experience will be considered)

English Advanced

German Advanced

• Superb customer service skills are required
• Exceptional organizational skills with the proven ability to prioritize and multi-task to meet deadlines and quotas
• Ability to work in a semi-autonomous and fast-paced environment
• High-energy, motivated self-starter prepared to handle high number of email communications and out-bound telephone calls
• Experience compiling, querying, analyzing and reporting data
• Proficiency with SalesForce.com is desirable
• Basic knowledge of virtualization industry and the ability to relay information to the partner community

What You'll Get

21 annual vacation days, additional days based on tenure, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares

Private health, dental, and vision insurance for employees and dependents, including outpatient care, hospitalization, pregnancy monitoring, and psychology support

Monthly lifestyle and daily meal benefits: 40 RON/day via Edenred and 600 RON/month through a flexible cafeteria platform

Life insurance (2× annual gross salary), critical illness, and disability coverage, plus vision reimbursement

Free access to Bookster library platform for borrowing your favorite books for free

Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops and learning events like our annual Global Day of Learning

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Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.

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