General Manager

General Manager

Sancheong-gun, Gyeongsangnam-do, South Korea

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Job Openings General Manager

About the job General Manager

General Manager

Banyan Tree Hotels – South Korea

Job Purpose

The General Manager is responsible for directing, coordinating, and overseeing the overall operations of the hotel/resort, ensuring all departments operate in alignment with the Group's mission, brand standards, and business objectives.

Key Responsibilities

Lead the pre-opening (if applicable), overall operations, and daily management of the hotel in line with company guidelines
Ensure full compliance with Banyan Tree Hotels & Resorts' brand standards and operational requirements
Drive Sales & Marketing strategies to achieve targeted business performance
Continuously develop and strengthen the hotel's business base and market positioning
Monitor operational and financial performance, including service quality, guest satisfaction, and profitability
Lead, develop, and motivate the team, ensuring strong employee engagement and high morale
Maintain strong employee relations and a positive workplace culture
Oversee guest feedback, ensuring timely resolution of issues and continuous service improvement
Collaborate with internal and external stakeholders, including owners, partners, and the local community
Stay updated on industry trends and implement relevant innovations within the property

Requirements

• Strong background in international hotel brands
• Previous experience as a General Manager (upper mid-scale or above)
• Pre-opening experience is an advantage
• Strong leadership, commercial, and operational expertise

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