Customer Service Executive

Key Responsibilities

Respond promptly to customer inquiries made through phone

Provide accurate information regarding products, services, and company policies.

Handle complaints and resolve issues efficiently, with a focus on customer satisfaction.

Maintain detailed records of customer interactions and transactions in the customer relationship management (CRM) system.

Follow up with customers to ensure their issues are resolved and to gather feedback on their experience.

Collaborate with team members and various departments to improve processes and customer experience.

Meet or exceed performance metrics such as response times, resolution times, and customer satisfaction rates.

Requirements

High school diploma or equivalent; additional qualifications in customer service are a plus.

Proven experience in customer service or a related field.

Strong communication skills, both verbal and written, with an emphasis on customer engagement.

Ability to remain calm and professional in stressful situations.

Excellent problem-solving skills and the ability to think on your feet.

Proficient in using computers and navigating customer service software.

Ability to work independently as well as part of a team.

Preferred Qualifications

Experience with CRM tools and customer service platforms.

Fluency in additional languages is an advantage.

Benefits

Competitive salary.

Health and wellness benefits.

Professional development opportunities.

Supportive work environment & more

Working Conditions

Full-time/contract position.

Normal day time working hours only

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