Customer Service Agent

Sutherland is a global leader specializing in AI, automation, cloud engineering, and advanced analytics to drive digital transformation and provide scalable business solutions for top-tier brands worldwide.

With a strong emphasis on digital engineering services, we deliver innovative technologies and business process excellence, creating unique value propositions for our clients. Our commitment to innovation is demonstrated by our impressive portfolio of 363 independent inventions, including 250 AI-based solutions with patents in key technologies that continuously enhance business operations and transform user experiences.

Sutherland’s cutting-edge solutions are delivered through a seamless "as-a-service" model, enabling rapid innovation and supporting sustainable business growth.

Job Description

This is a full-time on-site role located in Alexandria for a Customer Service Specialist. In this role, the Customer Service Specialist will be responsible for delivering exceptional customer support, addressing inquiries, resolving issues, and maintaining high levels of customer satisfaction.

Your day-to-day responsibilities will include

📞 Handling customer interactions with efficiency and empathy.

🛠️ Providing tailored solutions to meet customer needs.

🌟 Ensuring a positive customer experience through effective communication and professional phone etiquette.

If you are passionate about delivering outstanding service and enjoy problem-solving in a fast-paced environment, we want you on our team!

Qualifications

• 🚀 We’re Hiring Talented People! 🌟
• Fresh Grads & Dropouts are welcome to apply! 🎓

🔑 What we’re looking for

• ✅ Fluency in English is a MUST! (B2/C1 level) 🇬🇧
• ✅ Strong skills in Customer Service & Customer Support 🤝
• ✅ Proven ability to enhance Customer Satisfaction & Customer Experience 💯
• ✅ Problem-solving, active listening, & attention to detail 👂💡
• ✅ Experience in a customer-facing role and familiarity with CRM tools is a plus! 🖥️
• ✅ Flexibility with night & overnight shifts is essential 🌙
• ✅ Proficiency in professional phone etiquette & communication techniques is a plus 📞💬
• 💼 If you’re passionate about making a difference and love helping customers, we want YOU! 🌟

Additional Information

All your information will be kept confidential according to EEO guidelines.