Customer Value Creation Manager

What you will do. A glimpse in your role

As a Customer Value Creation Manager, you will be part of the Customer Value Creation (CVC) Team, whose mission is to support Global Blue’s strategic ambition to evolve from a Tax Free processing provider into a true strategic partner for retailers.

In close collaboration with the Global Account Sales teams, you will contribute to building a high-touch, consultative approach with clients, leveraging Global Blue’s full ecosystem of assets: data, insights, marketing services, customer experience solutions, innovations, and a network of external partners.

Your role will be central in supporting value creation discussions with prospects and clients, from strategic awareness at C-level to the design, execution, and governance of customised action plans.

Main responsibilities

In this role, you will support the value creation process across its four key phases — open eye meetings, value creation workshops, action plan definition, and ongoing steering committees — by:

Running comprehensive client diagnoses ahead of meetings and workshops, including

Analysis of client performance and data versus competition
Identification of growth opportunities with international shoppers
Surveys and mystery shopping to assess in-store customer experience
Analysis of external information, from client strategy to omnichannel tools
(with the support of a junior resource and a data analyst)
Customising Global Blue’s value proposition to address each client’s specific context and needs, combining internal assets and external partner solutions
Actively participating in and facilitating value creation workshops and steering committees alongside Sales teams
Supporting and ensuring the roll-out of agreed value creation action plans and innovations
Acting as a trusted partner to internal stakeholders (Sales, Product, Business Intelligence, IT) to deliver coherent and impactful client solutions

Every action has an impact. You will make a difference here if

You are motivated by client-facing, consultative roles with high strategic exposure
You enjoy translating data and insights into concrete business recommendations
You are curious to understand diverse business models, particularly within retail, fashion, and luxury
You are comfortable working in complex, cross-functional environments
You are eager to grow within an international organisation and be exposed to a wide range of clients and challenges

Key competencies to empower your journey. You'll drive towards success if

You have a business school or university degree
You bring at least 7 years of professional experience, ideally in consulting firms or fashion & luxury retailers
You demonstrate strong analytical skills and confidence in data elaboration tools
You have excellent PowerPoint and storytelling capabilities
You show strong interpersonal skills, autonomy, and organisational abilities
You are able to work transversally with multiple teams across the organisation
You have a strong customer orientation and proven client-facing experience
You are fluent in English; German is considered a strong plus

Together, we go further

At Global Blue, great work happens when talented people come together in a supportive and inspiring environment. Here’s what you can expect:
A role in a fast-growing, international company
Opportunities for professional development and career growth
A multicultural workplace, collaborating with colleagues worldwide
Inspiring team members and a dynamic, forward-thinking culture

A range of employee benefits, including

Employee referral program

Team-building activities and events

Annual Christmas Party and more

We foster career growth through internal mobility, embrace an Agile Working Model, and prioritize work-life balance. Committed to sustainability, we focus on creating positive impacts for employees, clients, and communities. Guided by our 5 Ways of Working, we value client satisfaction, collaboration, innovation, and shared success.

Feels like you? Explore further!

Let’s write the future together: apply now!

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