Gestionnaire des relations clients

Gestionnaire des relations clients | Customer Relationship Manager

at Delmar International Inc.

On-siteMontreal, Quebec, CanadaSalesFull-time

• Posted 8 days ago
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• Description

Mandat

Relevant du chef de service, le gestionnaire de relation client est responsable de soutenir le gestionnaire dans le développement continu de clients existants et potentiels Delmar. Le candidat sera responsable de communiquer efficacement avec les clients de Delmar par téléphone, par écrit et en personne pour maintenir la satisfaction du client et à assurer que les objectifs et les cibles de l'entreprise sont respectés. D'autres tâches incluent répondre aux besoins des clients, la gestion des appels d'examen des clients, selon les demandes de l'entreprise.

Exigences

• Un minimum de 2 ans d’expérience dans les ventes internes ou dans un domaine connexe
• Connaissances de l'industrie d'expédition de fret
• Diplôme collégial dans le domaine des affaires ou dans un domaine connexe; Baccalauréat un atout
• Voyager peut être nécessaire

Ce que vous offrez

• Maîtriser l'établissement de rapports et développer de solides relations avec des clients potentiels et des contacts clés
• Capacité à sonder les bonnes questions, écouter attentivement et comprendre les besoins des clients
• Capable de travailler en équipe, ainsi que, de manière indépendante
• Excellentes compétences en communication, bilingue en français et en anglais

Ce que nous offrons

• Un employeur d’opportunité égale
• Rémunération concurrentielle
• Régime complet d’assurances de soins dentaires et de santé
• Programme de remboursement des frais de bien-être des employés

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Mandate

Reporting to the department manager, the Customer Relationship Manager is responsible for supporting the Manager in the ongoing development of existing and prospective Delmar customers. The candidate will be responsible for communicating effectively with Delmar clients over the phone, in writing, and in person to maintain client satisfaction and to ensure company goals and targets are met. Other duties include responding to customer needs, conducting customer review calls, as per company requests.

Requirements

• Minimum 2 years' experience in inside sales or in a related field
• Knowledge of freight forwarding industry
• Cegep degree in business or a related field; Bachelor's degree considered an asset
• Travel may be required

What You Offer

• Proficiency in establishing rapport and developing solid relationships with potential leads and key customer contacts
• Ability to probe the right questions, listen carefully and understand customer’s needs
• Capable of working in a team, as well as, independently
• Excellent communication skills, bilingual in French and English

What We Offer

• Equal opportunity employer
• Competitive compensation
• Comprehensive health and dental care
• Employee wellness reimbursement program

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JOIN OUR FAMILY!

If you are searching for an exciting and challenging career opportunity, then you are at the right place. At Delmar, our goal is for everyone to develop a successful career with opportunities for growth, competitive rewards and a balance between work and home life.

As a global company, we embrace cultural diversity and recognize the value that each individual has to offer. We want our employees to wake up every day with the passionate belief that their work is contributing to both the evolution of the company, and to their own personal development.

If you are interested in joining the Delmar family, please apply directly by clicking on the job posting below and submitting your application.

Delmar Our Company