BPO - RPM Telco Commission Analyst (Hybrid Setup)

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Unity Communications Careers

BPO - RPM Telco Commission Analyst (Hybrid Setup)

On-site, Hybrid

Paranaque City, National Capital Region, Philippines

• Unity LLC - Arizona
• Job details

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Job description

Commissions have no room for guesswork. Every payout must be accurate, and every report must be reliable. If you’re a detail-oriented professional who always gets their numbers right, then you’re exactly who we need!

Unity Communications is looking for an RPM Telco Commission Analyst to support sales performance and business decisions. In this role, you will work across systems and data sets to provide teams with clarity and confidence in their numbers—ensuring commissions are calculated correctly, discrepancies are resolved quickly, and reporting reflects the true state of the business.

Ready to take on a challenging and rewarding role? Apply today!

How You Spend Your Eight Hours

Track, calculate, and reconcile commission payouts across multiple revenue streams using RPM and related tools
Analyze sales data, validate commission calculations, and resolve discrepancies in coordination with sales and payroll teams
Prepare and maintain detailed commission reports, summaries, and analytics for stakeholders
Manage commission inquiries and disputes, ensuring timely and accurate resolution
Maintain and update customer and contract databases with a high degree of accuracy
Utilize RPM features such as split commissions, sliding scale structures, and automated processes
Collaborate with sales operations, finance, and HR to ensure compliance with commission policies and structures
Identify process improvement opportunities to enhance efficiency and accuracy in commission workflows
Support telecom order processing tasks, including submitting AT&T wireless and wireline orders and tracking requests
Complete rate plan analysis and tracking reports while meeting SLA requirements for order and request processing

What You Must Possess

• At least 3 years of experience in RPM software, telecom operations, commission analysis, or sales support
• Strong proficiency in Excel (e.g., pivot tables, VLOOKUPs) and experience working with large datasets
• Hands-on experience with RPM Telco; familiarity with OPUS, Verizon B360, or similar tools is a plus
• Solid understanding of telecom order workflows and carrier systems (preferably AT&T)
• High attention to detail with the ability to spot discrepancies and ensure data accuracy
• Strong analytical, problem-solving, and reporting skills
• Experience working with CRM platforms and maintaining accurate records
• Clear and professional communication skills for cross-functional collaboration
• Ability to manage multiple priorities and work independently in a fast-paced environment

What You Shall Receive

HMO coverage upon regularization, with one free dependent after one year of continuous service and another free dependent after two years of continuous service
VL/SL credits upon regularization
Friendly and supportive work culture
13th-month pay and other Philippine-government-mandated benefits
Non-taxable allowances
Pay increases, performance bonuses, growth opportunities, birthday gifts, and many more

What You Should Consider

• Probationary, full-time position
• Hybrid work setup (Pasay-based with on-site requirements as needed)
• Monday to Friday, 8:00 a.m. to 5:00 p.m. (Arizona time)
• Weekends off (Saturday and Sunday)
• Target start date: May 28, 2026 (flexible)
• Internet requirements: minimum 100 Mbps primary, 25 Mbps backup

Why Join Our Company

You look for a company whose senior management listens to what you are and aren’t saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.

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