Customer Experience Associate Operations · Pune, India

OPERATIONS · PUNE, INDIA

Customer Experience Associate

Thrive as a Customer Experience Associate by providing outstanding phone, chat, and email support. Use your multitasking and communication skills to excel in a dynamic environment.

Apply now!

About Us

Full Potential Solutions (FPS) is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees.

We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental and vision benefits, and the opportunity for high potential career growth with a fast-growing company.

Our Core Values

Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect

Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement

Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate

Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal

Our Mission: To create conditions within which people can thrive!

As a Customer Experience Associate, you will handle customer inquiries via phone, chat, and email, balancing both voice and non-voice tasks. You will gather and verify customer information, research transaction statuses, and collaborate with partners for efficient remittance delivery. Meeting performance metrics and providing exceptional customer service are key responsibilities.

Duties and Responsibilities

Professionally handle incoming customers' inquiries (via phone, chat & email).

Performs 50% voice and 50% non voice tasks.

Thoroughly and efficiently gather required customer information

Research remittance information and updated status of the transaction.

Review documents shared by customers to match with Internal information.

Work closely with Partners and other stakeholders to ensure delivery of remittance submitted.

Meet and exceed company and individual performance metrics.

Be a reliable and agile resource for customer service.

Qualifications

Soft Skills

Good oral and written business English communication skills with emphasis on comprehension, fluency and sentence construction.

Excellent multi tasking ability and research skills.

Good customer service orientation.

Ability to set expectations, deliver and mediate information in a positive way.

Good attention to details and meticulous attitude.

Good time management skills.

Critical thinking and decision-processing skills.

Ability to work in a routinary environment, strong self-discipline, work ethic and resilience.

Must be willing to work onsite (Yerawada, Pune, Maharashtra).

Must be willing to work in a shifting schedule including weekends and holidays.

Technical Skills

Typing speed of at least 35 WPM.

Effective business writing skills.

Experience in using multiple web tools is a must.

Good internet and computer navigation skills.

Department

Operations

Role

Agent

Locations

Pune, India

CONTACT

FOX

Talent Acquisition

Apply now!

OPERATIONS · PUNE, INDIA

Customer Experience Associate

Thrive as a Customer Experience Associate by providing outstanding phone, chat, and email support. Use your multitasking and communication skills to excel in a dynamic environment.

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